MichelAnge21
Sergeant
- Messages
- 247
ava fx not leave a single trade no netter that was in loss or profit as i told i have traded 744 trades since 16 Feb 2011 till 13 Apr 2011 and after that they cancel my balance of 14287.52 euro's and put my account in to zero balance after sending me my first deposit
many time i try to contact with ava to discuss on this but no reply i got from avafx
Ok, first thing is to send an email to Avafx where you quote Chapter 2 Article 45 paragraph a) b) and c) and your intention to seek the arbitration of the Ireland Financial Authority.
Ask them specifically if they informed the Financial Authority of their intention to correct your account as per paragraph 45 b) and at what date did they inform the Authority. They had to do that BEFORE correcting your account.
Ask them specifically if they consider cancelling trades going back to february as being a " speedy " correction as per paragraph 45 a)
The Code says they have an obligation to respond
Also say in your email that you want your email to go straight to their legal department
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