Hello,
I report my experience with Berndale here.
I have an account on Berndale with 33k euro and I requested a full withdraw the 14th of June 2018 at 22:24 utc+2. I have also another account with a bonus of 4.5$ I recevied for my first deposit and I also sent a withdraw request the same date.
I have already warn them and spoke with them the 12sd of June that I needed to close the personal account for other business change and I asked them to add my last month rebate that is quite a lot (1131 traded lots).
2018/06/14: request withdraw. In the confirmation email they write "This can take up to 48 hours (during business days), so please be patient"
2018/06/18: my consultant answered me "Yes that (rebate) will be added shortly"
2018/06/20: from the online customer support "I have checked with the back office team and your rebate will be processed today by COB 6 pm Melb Time." ... "We need the rebate to hit and clear into your account, once this happens the team will process your withdrawal, so that it all comes through to you together." We will process the withdrawal when the rebate clears, so yes should be processed tomorrow"
2018/06/21: nothing happened. On my account I still have no rebate and the withdraw has not been done yet
I report my experience with Berndale here.
I have an account on Berndale with 33k euro and I requested a full withdraw the 14th of June 2018 at 22:24 utc+2. I have also another account with a bonus of 4.5$ I recevied for my first deposit and I also sent a withdraw request the same date.
I have already warn them and spoke with them the 12sd of June that I needed to close the personal account for other business change and I asked them to add my last month rebate that is quite a lot (1131 traded lots).
2018/06/14: request withdraw. In the confirmation email they write "This can take up to 48 hours (during business days), so please be patient"
2018/06/18: my consultant answered me "Yes that (rebate) will be added shortly"
2018/06/20: from the online customer support "I have checked with the back office team and your rebate will be processed today by COB 6 pm Melb Time." ... "We need the rebate to hit and clear into your account, once this happens the team will process your withdrawal, so that it all comes through to you together." We will process the withdrawal when the rebate clears, so yes should be processed tomorrow"
2018/06/21: nothing happened. On my account I still have no rebate and the withdraw has not been done yet