Hello Dammad,
Your best recourse will be through eToro's regulator. Who that is, depends upon your location and at which subsidiary and/or IB you opened your account.
We are here to help, but you must tell us your country, and provide the exact link to the firm with whom you are trading.
Here is a link to the page outlining the regulators for their various jurisdictions of the eToro I believe you are referencing:
Regulation and License | eToro
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You need to contact and inform the eToro "Compliance Department", not "Customer Support", that you intend to file a complaint with their regulator if you do not receive a satisfactory acccounting and response. Include any responses you receive from them in your correspondence with the regulator.
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Firms that sponsor "Trade Copier" services and who receive compensation for transactions done within them are responsible for "Churning" an account to death.
It is obvious you mean to suggest that either this trader who was trading your account was in collusion with eToro to convert your deposit into commissions for the firm, or was wantonly concerned only for his own immediate income, if derived from trading activity.
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If the former is proven true, this will be considered a very serious regulatory infraction. If the latter is true, the firm is still guilty of a failure to oversee it's service providers.
Only the Regulator can force the necessary disclosures needed to make such determinations, fine, imprison, and/or shutdown a licensed violator. Likely you are not alone, and the regulator will be able to see if the issue is with the trader, the firm, or both. Rest assured, they will hang them both high if your accusations are proven true.
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If you need assistance, FPA members and leadership are here to help. We will need more detail on who was the trader? Did you sign a LPOA (Limited Power of Attorney) ceding control to him? Did you have control on your end? How did you come to obtain this service provider?
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Suggest you keep us informed with the facts; and most importantly refrain from hyperole. The facts alone are damning enough. FPA Master Seargent Pharaoh, often recommends you also inform the firm of your posting on this thread, and ask them to join the public discussion here.
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Anthony Ingrassia, CTA
NFA ID#: 0278164