Date: Thu, 4 Feb 2016 03:57:26 -0500
Subject: Re: Withdrawal
From:
clients@knightcapitalmarkets.com
Hi Chu,
Thank you for contacting us in response to the recent post on Forex Peace Army, which was made to ensure all of your concerns are comprehensively addressed. Please allow me to express our genuine appreciation toward any unnecessary frustration you may be experiencing as a result of your important concern.
However, and as you may recall from our previous correspondence, your account is unable to be detached from the MAM while open trades exist pursuant to Clause 10 of your MAM Agreement. This policy, which is not unique to our brokerage, is necessary as a result of technical limitations in the MAM plug-in we utilize. We utilize a very popular MAM plug-in employed by many brokers. This policy is implemented in order to ensure client detaches do not affect the remaining existing clients on the MAM. We apologize for any confusion or inconvenience this necessary policy may have caused.
We maintain revocation requests on file until that time in which the account is flat (no open trades exist). At which point it will be automatically executed. Although we appreciate your dissatisfaction with your third-party manager's trading, we are nonetheless unable to intervene in their management of your account. You should direct your trade-related inquiries toward them, specifically regarding their management of the open positions on your account.
Sincerely,
Oliver