Original FPA Traders Court Submission:
I am submitting the case against: www.traderxp.com
My Case is: I have been waiting over 4 months for a withdrawal of £5,000. I have tried numerous attempts to contact TraderXP directly: through my 'account manager' SHON (Sean) PARK; by calling customer services; by emailing customer services.
Sean Park insists he is not in control of withdrawals (but never tells me who is); customer services promise the withdrawal within a week but then cancel the pending request without explanation; a lady at customer services via email seemed to be helping me but is now ignoring my emails completely.
I've had to re-request my withdrawal 4 times now because they cancel it for no reason.
According to their own T&Cs there should be no reason why my withdrawal request has not been accepted.
I have records of dates along with all previous email conversations. I have screenshots of 'Live Chat' operators terminating the conversation once they realise I am asking to withdraw.
I have been hung up on twice in the last week when I have asked for the name of the operator I am speaking to.
New thread in the Scam Alerts Folder:
Review is submitted by SCH33 on 09/16/14
The company was first contacted about the issue on 05/29/14 the last contact was on 09/16/14
Details: I have attached my record of contact history
Company representatives' emails: Customer Service Team <CS@TraderXP.com>
Luciana Suarez <lucianas@traderxp.com>
I am submitting the case against: www.traderxp.com
My Case is: I have been waiting over 4 months for a withdrawal of £5,000. I have tried numerous attempts to contact TraderXP directly: through my 'account manager' SHON (Sean) PARK; by calling customer services; by emailing customer services.
Sean Park insists he is not in control of withdrawals (but never tells me who is); customer services promise the withdrawal within a week but then cancel the pending request without explanation; a lady at customer services via email seemed to be helping me but is now ignoring my emails completely.
I've had to re-request my withdrawal 4 times now because they cancel it for no reason.
According to their own T&Cs there should be no reason why my withdrawal request has not been accepted.
I have records of dates along with all previous email conversations. I have screenshots of 'Live Chat' operators terminating the conversation once they realise I am asking to withdraw.
I have been hung up on twice in the last week when I have asked for the name of the operator I am speaking to.
New thread in the Scam Alerts Folder:
Review is submitted by SCH33 on 09/16/14
The company was first contacted about the issue on 05/29/14 the last contact was on 09/16/14
Details: I have attached my record of contact history
Company representatives' emails: Customer Service Team <CS@TraderXP.com>
Luciana Suarez <lucianas@traderxp.com>