Original FPA Traders Court Submission:
I am submitting the case against: www.axecc.com
My Case is: I opened an account in October 2017 with Vortex Capital Ltd using AXECC software platform for trading. A lady by the name of Monica opened an account for me and handed over the account to wealth manager by the name of Frank Lewis. Frank traded the account on my behalf and he was not trading the account on daily basis. According to him the reason for not trading my account consistently was because he trade accounts from ($10000 - $100000) so he kept on asking me to to increase my $1000 deposit so that he can trade my account like other accounts.
After 4-6 weeks he ask me to increase the amount and if I fail to increase the amount he will give my account to junior broker. In October as I was not happy with my account performance I told him that I intend to close my account because I wont also allow him to gamble with my money by handing over my account to a junior broker but he convinced me not to close the account and promised to continue trading my account.
As per our discussion I allowed him to continue trading my account but the account was never traded since from that day so I wrote him a whatsapp message informing him that I am closing the account and on 18 Oct 2017 I made a $1500 withdrawal and the request was never processed and I wrote his assistant(Jezebel) the whatsapp message asking her why are they not processing my withdrawal request. The following day Frank Lewis contacted me and tried to convince me not to close the account but I insisted. He told me I wont be able to withdraw because I agreed to keep the money with them for 3 months so if I want to withdraw I can only do so month end of November. Month end November I was contacted by Frans van Doorn after reminding Frank on whatsapp about the withdrawal. He introduced himself as Mr Frank Lewis replacement and ask me why I want to make withdrawal and I gave him my reasons. After failing to try to convince me he agreed to close the running trades and tomorrow on 01 Dec 2017 he will processes the withdrawal request.
I waited for him and after I realized that he is not responding to my messages I proceeded with the withdrawal request. I left Jezebel messages asking her to tell Jonas to contact me and subsequently I also ask her to tell Frank to contact me also but no responded.
I wrote emails to Monica,Frank and Jonas and non of them has responded to my emails. The support team do respond but they only say they have informed the account manager and consultant and they will call me back. I have not received any call or a reply message since my request.
New thread in the Scam Alerts Folder:
Review is submitted by Vortex Capital Ltd on 12/05/17
The company was first contacted about the issue on 10/17/17 the last contact was on 12/07/17
Details: The only response that I got from Jezebel is that Frank is in a meeting and he will call me back.
Support team their response was they have told the account manager and consultant I must not worry they will call me.
The three company representative listed below #7 did not respond to my emails
Company representatives' emails: Jonas Van Doorn <jonas.vandoorn@axecc.com>
Frank Lewis <frank.lewis@axecc.com>,
Monica Monti <monica.monti@axecc.com>,
I am submitting the case against: www.axecc.com
My Case is: I opened an account in October 2017 with Vortex Capital Ltd using AXECC software platform for trading. A lady by the name of Monica opened an account for me and handed over the account to wealth manager by the name of Frank Lewis. Frank traded the account on my behalf and he was not trading the account on daily basis. According to him the reason for not trading my account consistently was because he trade accounts from ($10000 - $100000) so he kept on asking me to to increase my $1000 deposit so that he can trade my account like other accounts.
After 4-6 weeks he ask me to increase the amount and if I fail to increase the amount he will give my account to junior broker. In October as I was not happy with my account performance I told him that I intend to close my account because I wont also allow him to gamble with my money by handing over my account to a junior broker but he convinced me not to close the account and promised to continue trading my account.
As per our discussion I allowed him to continue trading my account but the account was never traded since from that day so I wrote him a whatsapp message informing him that I am closing the account and on 18 Oct 2017 I made a $1500 withdrawal and the request was never processed and I wrote his assistant(Jezebel) the whatsapp message asking her why are they not processing my withdrawal request. The following day Frank Lewis contacted me and tried to convince me not to close the account but I insisted. He told me I wont be able to withdraw because I agreed to keep the money with them for 3 months so if I want to withdraw I can only do so month end of November. Month end November I was contacted by Frans van Doorn after reminding Frank on whatsapp about the withdrawal. He introduced himself as Mr Frank Lewis replacement and ask me why I want to make withdrawal and I gave him my reasons. After failing to try to convince me he agreed to close the running trades and tomorrow on 01 Dec 2017 he will processes the withdrawal request.
I waited for him and after I realized that he is not responding to my messages I proceeded with the withdrawal request. I left Jezebel messages asking her to tell Jonas to contact me and subsequently I also ask her to tell Frank to contact me also but no responded.
I wrote emails to Monica,Frank and Jonas and non of them has responded to my emails. The support team do respond but they only say they have informed the account manager and consultant and they will call me back. I have not received any call or a reply message since my request.
New thread in the Scam Alerts Folder:
Review is submitted by Vortex Capital Ltd on 12/05/17
The company was first contacted about the issue on 10/17/17 the last contact was on 12/07/17
Details: The only response that I got from Jezebel is that Frank is in a meeting and he will call me back.
Support team their response was they have told the account manager and consultant I must not worry they will call me.
The three company representative listed below #7 did not respond to my emails
Company representatives' emails: Jonas Van Doorn <jonas.vandoorn@axecc.com>
Frank Lewis <frank.lewis@axecc.com>,
Monica Monti <monica.monti@axecc.com>,