My fellow had the same problem with them. He just run HFT EA (with the consent of support) but later it was recognized as illegal type of trading. WTF.. Now how we can trust words of support? Should we ask CEO directly
How can you contact their CEO directly? If I was CEO, I must be in a nightclub and spend your moneyMy fellow had the same problem with them. He just run HFT EA (with the consent of support) but later it was recognized as illegal type of trading. WTF.. Now how we can trust words of support? Should we ask CEO directly
How can you contact their CEO directly? If I was CEO, I must be in a nightclub and spend your money
IC Markets provided a letter from the CEO of Spotware (cTrader) where he states that: "Between May and June of this year, IC Markets and Spotware have identified an issue with delayed quotes being fed into their cTrader platform." So, they both (IC Markets and Spoware) are trying to get away with this by having me support all the consequences of their poor technological resources. Moreover, they are very vague in their desciption of the error by saying: "...between May and June..." - REALLY? COME ON!!! So basically, they have unknowingly pointed out what poor/unreliable services they offer to their clients. I bet that if I have lost money they would not have said anything!Make certain to let the Ombudsman and ASIC know al the details about how the story kept changing over time.
A pricing error in cTrader might be valid - if it happened over a very short time period. I'd love to see how the owners of cTrader respond to a claim that the prices of many trades over a long time frame were incorrect.
I contacted the CEO of IC Markets through LinkedIn but he did not respond. I wanted to have a personal talk with him but it seems like he is not interested. I bet he will be interested when IC Markets will be brought to court! I am not going to give up on this! If you know people who traded with IC Markets during May - June of this here please have them read this thread....we will make things straight.How can you contact their CEO directly? If I was CEO, I must be in a nightclub and spend your money
I would like to see the proofs you have. Can you describe in detail what kind of strategy you were using? Like how long were the avg hold times of the trades?
I would also like to hear what the ASIC has to say about this. I do agree that a broker having tech problems for 2 months would not mention this until well after the fact. Why were other clients not emailed proactively? Why wasn't ASIC informed of these deficiencies proactively?
I traded with IC Markets earlier last year and they were a pretty reliable broker. But I am aware that they may not be as 'true of an ECN' as they lead others to believe. Who did they say was their prime broker or PoP?