Right okay, your situation is slightly complex (but fortunately not as complex as mine). However, I sense that you may lack crucial evidence against these criminals. By the way, what was the name of the person you spoke to? Was it "Lara Mancini" (the tyrant) or "Stefano Di Luca" (the snake)?
Here is what I suggest you do:
1) Go to the CNMV and get evidence from they that they were unable to warn you to avoid this broker (a simple email will do the trick). By the way, how did you get in touch with this broker? Let me guess was it 'cold-calling' (because that is what these criminals love doing) or were they recommended to you by a friend?
2) You need a record of everything to save you. You must look through your phone history, trading history, MT5 platform, email etc and determine how many withdrawals you requested - You must include this as evidence in a document that you will submit to your bank for processing.
3) You need to fill out the withdrawal form for at least 3 occasions (and get email confirmation this has been received). This will prove to the bank that they have failed to provide the services they should have given. I would say do a new withdrawal form at 5-7 days apart and screenshot EVERYTHING (the more evidence the better for every case). These liars claim that a withdrawal takes 24-72 hours (which I recorded and uploaded onto the internet). By the way, I also recorded that (according to "Stefano Di Luca") those "card verification documents" are for "withdrawal". This is excellent evidence to provide for your bank (I suggest you watch this video, note down anything you think is important and include that link into your paperwork for the bank)
***** If the bank tries to be unreasonable saying that you might have fabricated this. Simply tell this individual that the number of the caller was presented several times during that video (which shows an Italian number, while I am based in UK/Spain etc). So don't tell me that this is fabricated. You need to be blunt (but NOT rude) when dealing with bank employees. If you have a helpful bank employee, breathe a sigh of relief because your life will get much easier.
4) Okay then, maybe you can use the video I have uploaded onto the internet as evidence against these fraudsters. However, be bear in mind that these criminals may have recorded their phone calls with you. If they call you and ask you to tell them the number that they are calling from. Do NOT tell them! Just hang up (as they will record you and use that as evidence against you, to the bank - which is absolutely revolting to say the least).
By the way, did they use different phone numbers when they called you? With me and my friends they had the nasty habit of changing their phone numbers every month or so (which clearly suggests their illegal activities).
5) Not a lot I can say here. If they operated the account for you that would have put you at greater advantage. For anyone who is reading this (and had their account operated by these criminals) just make sure you get evidence of that. This can be a skype chat, text message, email, a recorded phone conversation - Anything really, but please make sure you get it. Luckily for me "Lara Mancini" said on a skype chat "Look at the profit I have made on your account" - Music to my ears
6) Yes, close your account(s) associated with these transactions now. The technology that these cyber-criminals possess is shockingly sophisticated. They will draw money up to 10 years after you have finished dealing with them (that happened to a few of my friends despite taking measures to prevent this. The real issue was not closing his account, so please make sure you do and quickly). Just go and tell your bank: "Hello, I feel that I have had a breach in my account security, can I please close this account and open another one? Will my account number, sort code, IBAN, BIC/Swift be the same or change?" Make sure that the account number, sort code etc is different from the old account before proceeding. However, you need to make sure that you have your case ready with your mountain of evidence against this scamming network before you cancel your account.
TIP - You need to be very organised when dealing with the bank, otherwise it will go horribly wrong.
7) Okay, each time you call a specific organisation (in your case the national police etc) they will generate a number that is unique to you and your case. You need to go back to these organisations and request this number from them (by law they must give it to you upon request, but you need to ask for it). This information is crucial for banks so it must be provided in the document you will provide to your bank. What is likely to happen in your case, is that you will need to start from scratch and explain everything again. They will then generate a new reference number for you. (Please see "IMPORTANT")
IMPORTANT - Make sure that you ask the person you are talking to for:
A) Their name (and employee number if they can provide it; not all of them will be able to provide this, but it is worth asking for)
B) The reference number for this call
Make sure you note down this information. I cannot stress this enough.
Yes, you can make things very difficult for these scammers and I'll explain why. However, did you look at the link I provided to you in the previous post (as it kinds of explains this already)?
Currently this network has most (if not all of its bank accounts) on a "charge-back monitoring program". This arises when a merchant or scammers experiences a large volume of charge-backs. Which is hardly surprising given the fact that many people later cotton-onto the fact that these are fraudsters and scammers. Hence why they go to thee bank and ask for their money back - that is under the terms "Goods and Services not provided". With each charge-back you do (and the bank accepts it - the banks will not always accept it, so you need a good set of evidence to support you case and where you stand) the merchant will experience a penalty. This can vary between $10 - $100 per charge-back. However, as they are on a charge-back monitoring program they will probably experience a penalty of about $1000 - $5000 a month. It gets even better
If the scammers/fraudsters fail to control the number of charge-backs they receive, then Visa and Mastercard will automatically close the merchant's account forever and they cannot ever open an account in that ever again. Hence why the notorious company "Vortex Asssets" (which was part of that network) no longer exists because they had their bank accounts closed for experiencing a substantial number of charge-backs
Have you heard of "Vortex Assets"? I really suggest you gather as much information about these guys as possible so that you know what you are up against. These are world-wide scammers have been scamming people for the past decade (stealing millions of pounds sterling/GBP). This goes to show you how professional they are at stealing.
Hence why, this network opened up different "websites" and "companies" in different names to relieve the pressure of charge-backs that they experience. Yes, a dirty trick. However, once you discover this scattered information and piece everything together, then everything becomes crystal clear. So yes do charge-backs because each one will ruin these snakes and they may even get their accounts closed for good, to never harm anyone again
Just remember that charge-backs are designed to favour us and not the fraudsters
By the way, how many people do you know have been affected by this network?
I do apologise for the huge length of this post. However, I am hoping that the information I have provided on here will serve a useful purposes to help many others who have been victims from the same network of wrongful doing.
Have a good evening all