Hi Hiba, sorry to read that ironfx are taking advantage of Syrian people country war status. They must had been little cooperative providing easier options.
I never defend brokers, but ironfx policy for withdrawal says if deposited by neteller must withdraw the same amount(initial deposit) by neteller and the profits by bank wire.
Anyway, I have a solution for you. Not to break privacy but where are you now located? I think Ironfx nearest branch for you is Limassol, Cyprus.
Arrange an appointment with them, tell that you'll go personally to Limassol office to take your money. Ask what documents they want? I think National ID or Passport must be enough.
This is your best chance, you loose the plane ticket price that's maybe $300 or $400 but $15000 withdrawal amount good for the trip.
I never defend brokers, but ironfx policy for withdrawal says if deposited by neteller must withdraw the same amount(initial deposit) by neteller and the profits by bank wire.
Anyway, I have a solution for you. Not to break privacy but where are you now located? I think Ironfx nearest branch for you is Limassol, Cyprus.
Arrange an appointment with them, tell that you'll go personally to Limassol office to take your money. Ask what documents they want? I think National ID or Passport must be enough.
This is your best chance, you loose the plane ticket price that's maybe $300 or $400 but $15000 withdrawal amount good for the trip.