Hello,
We are MasterForex representative on ForexPeaceArmy forum.
In response to the poster’s issue, the following statement has been made by our support team:
From the words of Mr. D, deposits to us have been made from the stolen card. Those three payments were made by our client Mr.P (Full name not posted). Cardholder name according to the PayOnline details is Mr P (Full name not posted). That is why we have requested from Mr. D (Different name - Full name not posted) a photo with the ID in the hand of its owner, adapted to identify owner of the document and a photo with the bank card in the hand of its owner, adapted to identify owner of the card.
Within two weeks Mr. D has not confirmed the requested information; meanwhile continue to write complaints and requests for refund.
Then he has sent us his documents and a strange confirmation from his bank without official stamp Since Mr. D argues that the card was stolen, he has not sent us the required photo.
The client had blamed the company that we hadn’t checked the card data, but we have an official answer for that:
“Credit card transactions on our websites are administered by the PayOnline payment gateway. We therefore, to ensure the security of clients’ details, PayOnline bank card processing service does not provide us card details and we are not able to check them. So, we don't need to collect any documents to authenticate the credit card deposits.”
We also ask Mr. D to contact his bank. In response, he sent us a reply from bank that the claim was dismissed by VISA at the arbitration stage.
We were ready to consider the refund, but for this purpose all official procedures should be fulfilled. We have asked for a bank card account's statement (411146******9544) and full bank account details of this card - Mr. D have sent the details relating to the other bank thus did not fulfill our requirements.
We can’t accept documents that were sent by Mr. D since the stamp on all documents are exactly the same, pixel by pixel - it is copied. This could mean that the documents were falsified.
We have no guarantee that Mr. D is the owner of the card; we can’t withdraw funds to a third person.
Our last detailed reply to him is attached.
The poster of this thread - str00005 has been accused of fraud with the similar issue with another respected broker XM as well, in this thread
https://www.forexpeacearmy.com/fore...-http-www-xemarkets-com-stolen-my-profit.html
Thank you,
MasterForex Representative
MasterForex Company