Ykpuffy07
Recruit
- Messages
- 8
A glitch occurred on exness on 26-Dec-2023 which drove GBPJPY price to an unexpected price level compared to all brokers and therefore wiped out money from my trading account 412258.
I immediately raised a complaint, to support, they gave 5 working days to resolve the matter.
It has been over 15days now this is yet to be resolved, my
Case ID : 09529883
Order numbers: 374665455 and 374666031
I hope by bringing this to public awareness, Exness can speed up the process and give me the proper compensation/full balance refund. My trading account today January - 10-2024 still stands at $ 0.00
I immediately raised a complaint, to support, they gave 5 working days to resolve the matter.
It has been over 15days now this is yet to be resolved, my
Case ID : 09529883
Order numbers: 374665455 and 374666031
I hope by bringing this to public awareness, Exness can speed up the process and give me the proper compensation/full balance refund. My trading account today January - 10-2024 still stands at $ 0.00