This is bull
**** for several reasons. Mainly because no off-quote feed would have lasted for 7 straight weeks. The
more likely explanation was that all the trades were 100% internalized and then the broker did not want to pay out such a high amount after the fact.
Latency arbitrage is very difficult to do on retail broker feed. And it would be detected fairly quickly by broker/LP and dealt with within a day or two maximum. Especially with mt5, which was designed to connect directly to exchanges and LPs/LP pool.
FBS advertise 95% of execution within 0.4 second execution (400ms)
View attachment 43852
Agency brokers can achieve avg 10ms fill times and 1ms with exceptional LPs mt4/5 it will be about 30-80ms minimum round trip. <1ms would need api connection with broker. So if you have longer execution times like 100-300ms, latency arbitrage would be non-existent.
Also, you claim that execution is 100% STP. You had an error price feed for 7 weeks across multiple major currency pairs? Yeah, right.
Also you claim that all strategies are acceptable, including automated strategies.
View attachment 43853
So how exactly did
@Gayanlakshantha strategy abuse your 100% stp on MT5 server?
Dear 4evermaat!
We are sorry that we are forced out to ask you to avoid using obscene language. It’s a pity that
@FxMaster pays no attention to such behavior and allows it on a respectable forum.
Also we bring our apologies since it seems like our explanations were not clear enough, we will try to clarify the situation here once more.
First of all, kindly let us reply on your questions addressed to Mr. Gayan Lakshantha as well.
As we have written in our previous reply to you as well as it has been explained to Mr. Gayan Lakshantha in the e-mail sent by our customer support agent, Mr. Gayan Lakshantha sees 72258$ of profit on his balance since all the orders opened and closed before the lagging in quote translation system (started on 13.08.2019) have been returned. All the orders (profitable or lossmaking) opened and closed on 13.08.2019 have been cancelled for the following reason:
On 13.08.2019 upon internal investigation, we have identified lagging in the quotes translation system that resulted in a delayed delivery of prices to the trading server of MetaTrader5 from the liquidity provider. This delay was as well recorded by the market price monitoring systems. Thereunder, with quotes lagging being fixed, according to the world market practice, the orders opened during the lagging were cancelled, as well as profit or loss of such orders.
According to the Customer Agreement:
3.2.12.Orders opened or closed by the off-market quotes can be canceled:
a) In the event that the order was opened by off-market quotations
b) In the event that the order was closed by the off-market quotations
8.6. Should the order of the Client be open, closed or changed due to the off-market quote, the Company reserves the right to return the order status before spike.
Along with that:
3.2.13. The Company doesn’t allow the usage of arbitrage strategies on connected markets (e.g. currency futures and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right to cancel such orders.
As for the 7 weeks, please, kindly take notice that we do not say that the lagging was during this period, the period in question is only 13.08.2019. Just like you said, the lagging has been detected within less than a day. And, as it has been already said in our previous reply to you, this was really a mistake from our side, a human factor incident, that the whole trading history, instead of 13.08.2019 only, has been cancelled. We admitted it, brought our apologies and made corrections accordingly.
Further, we would like to inform you that orders execution time depends not only on the ping, but on the market liquidity, order queue and connection, since not always the ping along the route is 70-80 ms. Liquidity providers never guarantee momentary execution, e.g. even on the site of Nomura you can find the following information: NAM UK executes client orders as soon as practical, unless postponing execution is likely to produce a better outcome for the client, for example, where the trader believes that market impact and price movement will be limited by managing an order over a period of time. It is absolutely consistent with the information on the site: we guarantee order execution up to 5 sec, statistically 95% of the orders are executed for less than 400 ms, but this doesn’t mean that it cannot be longer or faster.
With regard to the trading strategies, it is absolutely true: hedging, scalping, news trading, using of Expert Advisors and so on are allowed. Though any kind of arbitrage is strictly prohibited, which is clearly stated in the Customer Agreement, as you can see.
Once again, we apologize for any inconvenience this situation could cause to Mr.Gayan Lakshantha.
Nevertheless, our actions were justified in full accordance with the Customer Agreement - in the current situation no orders (profit or loss) can be restored from the time of delayed market prices (13.08.2019).
FPA Forums Team Note: FxMaster is not the profanity police. We did edit the original post when someone complained. Since you went to the effort to quote the exact language you find so offensive, we now have to take extra time to edit your copy.