Hi there,
I am based in Melbourne, Australia, and I also created an account with this "trader" (maxcfd.com) on 11/8/2017. Right after, I received a phone call from a consultant who started to walk me through the process of making an initial deposit of 250 euros, with a promise of a bonus credit with my initial deposit. It was late on a Friday afternoon, so I decided to wait, and put him off, despite some resistance.
On 13/8/2017, I deposited the minimum amount of 250 euros, WITHOUT the bonus credit offer. For some reason, after I made the deposit, I decided to see what was involved in making a withdrawal, and realised there were some hoops to jump through, which I wasn't sure about. At that point, I did some Googling which I wish I had done 30 mins earlier.
So I did everything which was required of them to gain authorisation for making a withdrawal, and are waiting to hear back.
I have not made any trades using this account, and have not spoken to anyone since the initial phone call. The Sydney phone number I was called from on the Friday afternoon simply plays elevator music when I dial it.
My account on the website still shows my balance as being 250 euros.
I simply want to be able to withdraw my balance.
Hoping anyone else who has had dealings with this "trader" will post here also.
My account ID with MaxCFD is 2102017
Hi It looks like the same story for me, I started and account with MAXCFD and had a person called Andy Miller talk me through everything. I deposited 2500 EU and now Im trying to withdraw the funds and every thing that happen to others is happening to me. I found that the only way that I could get them to speak to me was to create a bogus account and waited for someone to call me back. I had Benjamin a senior trader call me back and I then proceeded to talking about my real account and to which he was taken aback , I told him that I wanted my money back and that I have already gone through support and that there so called 24/7 support does not work. He then promised to get And to call me back within the hour. Andy never called back so I call the UK number and I got through and ask to speak to Andy but he was busy and she will get him to call me. Again no call. I want to get my money back and shut them down can someone please help.
Regards
Vince