I had also another episode similar to RDGCM. Level Trade Ltd is still owing me money since August 2015. I was cut off from chat and their website. The amount owing to me is USD 23,000. I had reported my matter to the Singapore police ( CAD ) and is now under investigation by the Singapore police ( CAD ) and Interpol. I was told that they had changed the company's name and is now operating in Holland.
Well done
JamShald In Singapore now it is more difficult to apply for a chargeback from credit cards because for every payment you made using credit card, the credit card staff would call you to confirm the payment on the phone which would be recorded or they would send you the sms to confirm payment. For chargeback you have to pay a fee first before they investigate and the transaction must be within three months of compliant.If successful then the fee would be returned back to you.
You do not fall under that category, you are not saying that you did not perform these transactions. Your plea is that you did not get the services from the merchant as committed and you paid for. The merchant is not responding / disappeared, as is the case. It is your right under section 75 of credit card law. The bank can not deny to file a charge-back dispute, as a customer.