ProfitAndRun
Recruit
- Messages
- 3
I don't understand these companies. I would think they can make more money with repeat and new customers than by stopping business with repeat customers like me. I really liked my first broker and also the company. I really want to continue trading with them because I am now making profit. Maybe that is why they have become cold to me.
My complaint is the same old broker will not return my funds to me and has gone silent. I was interested in Foreign Exchange trading and thought Binary Options were a more affordable way to get into forex. I did research on TitanTrade and didn't find anything negative and they had good customer service - until I wanted to make regular withdrawals.
My credit cards have been verified by TitanTrade. I had 2 or 3 losing months and now that I start to make some profit, they get cold on me.
I sent in scans of my credit cards, front and back, along with my signature on their form and got confirmation that all were verified.
My balance is a little under US$5000. I asked for $200 in late August and got it after the cards were verified on September 3rd. Great.
The next week I asked for $95 and got no response. I forgot the minimum withdrawal amount was $100 so the week after, I requested $210 to even it out and again no answer.
Ok. Their web pages do say it may take up to 10 business days to process withdrawals, so I waited and requested a couple more withdrawals, but all my account says now (October 8) is processing.
I check my credit card accounts weekly and nothing is getting credited.
I sent email on September 15th and was told the funds are returned to the same card they are charged from.
I sent a follow-up email on October 3rd, no answer.
I stopped trading a couple of weeks ago because I'm just wasting my time and energy. This is a big shame because in the second week of September I got injured in a car accident and cannot work my normal job so the binary options income is sorely needed now!
Around September 29th someone from TitanTrade calls me and says he (Eric Stone) is my new account manager as my former one (Peter ???) has changed offices and Eric will send me his contact information and get the finance department to expedite my withdrawals for just under $900 in total. I never got an email from Eric and after a week, nothing has changed financially. On October 3rd, I requested $1000. No response.
A couple of weeks ago I called their international phone number and it sounded like they were no longer in business. I called yesterday and after 12 minutes, a male answered, looked up my account, said he would leave a note for Eric Stone. He also said the finance department was checking my account. For what? I was already verified, right?
I have screenshots as well as emails sent and received. I really want to have a good relationship with TitanTrade but I am tired of waiting for my money and now I am also broke!
My complaint is the same old broker will not return my funds to me and has gone silent. I was interested in Foreign Exchange trading and thought Binary Options were a more affordable way to get into forex. I did research on TitanTrade and didn't find anything negative and they had good customer service - until I wanted to make regular withdrawals.
My credit cards have been verified by TitanTrade. I had 2 or 3 losing months and now that I start to make some profit, they get cold on me.
I sent in scans of my credit cards, front and back, along with my signature on their form and got confirmation that all were verified.
My balance is a little under US$5000. I asked for $200 in late August and got it after the cards were verified on September 3rd. Great.
The next week I asked for $95 and got no response. I forgot the minimum withdrawal amount was $100 so the week after, I requested $210 to even it out and again no answer.
Ok. Their web pages do say it may take up to 10 business days to process withdrawals, so I waited and requested a couple more withdrawals, but all my account says now (October 8) is processing.
I check my credit card accounts weekly and nothing is getting credited.
I sent email on September 15th and was told the funds are returned to the same card they are charged from.
I sent a follow-up email on October 3rd, no answer.
I stopped trading a couple of weeks ago because I'm just wasting my time and energy. This is a big shame because in the second week of September I got injured in a car accident and cannot work my normal job so the binary options income is sorely needed now!
Around September 29th someone from TitanTrade calls me and says he (Eric Stone) is my new account manager as my former one (Peter ???) has changed offices and Eric will send me his contact information and get the finance department to expedite my withdrawals for just under $900 in total. I never got an email from Eric and after a week, nothing has changed financially. On October 3rd, I requested $1000. No response.
A couple of weeks ago I called their international phone number and it sounded like they were no longer in business. I called yesterday and after 12 minutes, a male answered, looked up my account, said he would leave a note for Eric Stone. He also said the finance department was checking my account. For what? I was already verified, right?
I have screenshots as well as emails sent and received. I really want to have a good relationship with TitanTrade but I am tired of waiting for my money and now I am also broke!