Rayan_Taj
Private
- Messages
- 31
Hey there Trade 24! Why do your clients have to depend on the whim of an "account manager" to get a withdrawal processed? This is something that works much more quickly and efficiently if the client can file online and the accounting department takes care of it.
From what I've seen, brokers that allow "account managers" to approve or decline withdrawals have a much higher rate of complaints.
Its worse than that sir, during the trading, I don't have any authority to talk to anybody else even if I have a complaint !! They are giving account manager full authority for everything.
Anyhow, after continues follow up, I asked customer service to send me email (attached) which I can consider it as open statement !!! nothing specified.