TradersWay
TradersWay Representative
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We sent you a PM. Please follow the instructions inside.
We sent you a PM. Please follow the instructions inside.
Yes, I got it. Replied again 2 days ago....with full explanation again....
You are welcome. Thanks for your patience and understanding with this matter. Its size and nature required us some time to deal with it properly. There were a lot of variables involved here. One such thought that went into this was that we did not want to deduct funds from anyone's account and cause a stop out. But at the same time, we did not want to add any funds to anyone's account neither, because if they were using some EA that was automatically adjusting risk, then the EA could increase lot sizes without the client knowing and if those trades went sour .... well there you have it.Thanks for addressing this, received my refund via the new account created.
You are welcome. Thanks for your patience and understanding with this matter. Its size and nature required us some time to deal with it properly. There were a lot of variables involved here. One such thought that went into this was that we did not want to deduct funds from anyone's account and cause a stop out. But at the same time, we did not want to add any funds to anyone's account neither, because if they were using some EA that was automatically adjusting risk, then the EA could increase lot sizes without the client knowing and if those trades went sour .... well there you have it.
That was some of the thinking behind our decision here, among other factors. Glad you are satisfied with the outcome and we are happy to have you.
Your last message in response to EAs shows that you did not understand what we said above, as we were referring to interfering with accounts whilst performing corrections. We asked you repeatedly to send us an email both through the public posts in this thread and through Private message. We gave you a specific email address to contact and tell us who you are but so far we received no email. We will not be assisting you further in this thread unless you contact us by email and give us information off of which to work.
You can email our Payments Department describing any issue you have and they will get back to you.