June 9th i deposited 1995 usd to my mt5 account(1258568) and i traded on Docu cfd AFTER the markets open. Not before during the earnings, not gap trading, not bonus trading, normal trading AFTER the markets open
The previous night i was watching from Google Website that Docu had earnings and the price was going up so i decide to short the price when markets will open. I did and i won 7800 usd.
June 13th without any notice all my profit was removed and my deposit was blocked!!
I contact live chat to see what is going on, they asked me to contact support.
i emailed support and they asked me to contact client success!!
Then i emailed client success and they asked me to emailed my account manager which i dont have!
Nobody till today reply to my very simple question: Why were my profits removed? Why does everyone avoid answering my question? How are traders protected from a multi regulated company who is scamming their traders?
Can anyone help me to take my money back please?
Below i post the trading evidence
I also can provide if needed all emails and daily statements
Thank you
The previous night i was watching from Google Website that Docu had earnings and the price was going up so i decide to short the price when markets will open. I did and i won 7800 usd.
June 13th without any notice all my profit was removed and my deposit was blocked!!
I contact live chat to see what is going on, they asked me to contact support.
i emailed support and they asked me to contact client success!!
Then i emailed client success and they asked me to emailed my account manager which i dont have!
Nobody till today reply to my very simple question: Why were my profits removed? Why does everyone avoid answering my question? How are traders protected from a multi regulated company who is scamming their traders?
Can anyone help me to take my money back please?
Below i post the trading evidence
I also can provide if needed all emails and daily statements
Thank you