Recent content by Angus Walker

Encouragingly the client complaining on the other thread followed our dispute resolution process. Once that process is concluded we may join the discussion.

I've spoken with the Peter the founder of www.tradeproofer.com in the past and he gave us good feedback. I welcome any analysis of trades executed on an IC Markets account using trade proofer. I’ve been at IC Markets for five years and seen the company grow from 0 yards a month to over 80. I...

Some good questions Alabama. Noted re my tone when dealing with Rahman on the thread. I will write a deserving response to your questions, however, it might not be until later in the week due to current work demands. Something to consider in the meantime; Rahman was provided with 120 trade...

if anyone has sent me a PM please note I'm using a different profile now since it wont let me login with my facebook account. I may not have received the PM so please resend.

Post all the facts then! I don't see how this could possibly interfere with your reports submission to any authority.

You don't have to post the whole report, just the facts.

Does your report have any facts? Can you share them on this thread?

Are you posting the report on here? This 'scam' case needs to be resolved one way or another. If you're not sharing your evidence/report then how can it possibly be solved?

Rahman, Sung was not dealing with your case so how could he possibly provide this data? Sung was involved in your case approximately one month after it began. This is too late for him to get the myfxbook data. You on the other hand could have seen the data for yourself from the very beginning.

Rahman, digging through old Zendesk tickets.... It looks like IC Markets support team leader Sung Choi actually provided you with a myfxbook broker spreads link on February 3rd 2015. This means you were made aware of the broker spread comparison data from a previous stop out before March 5th...

So you're going to ignore the trade confirmations from our bridge and Integral? That article relates to stop outs during the SNB drama on the 15th January. I'm pretty confident all effected clients who that article was referencing were reimbursed. IC Markets never provided this to you in...

So we're changing the topic again Rahman? Admins, how can IC Markets resolve this 'scam' if there is no case and evidence being provided by Rahman? We're in the process of collecting all 60 bridge and Integral trade confirmations (120 total) so Rahman cannot claim we widened spreads using...

Rahman, you misspelt 'Trading' ;) In hindsight I don't believe that our support staff handled your case incorrectly and I should not have used the word inexperienced. When a client has a long history of complaints with a broker and these complaints are eventually resolved, staff can learn...

Provide one bit of evidence supporting this.

Rahman has had several stop outs due to insufficient margin at IC Markets. Our support staff have never provided comparisons between IC Market's and our competitors spreads nor has Rahman ever asked for it. IC Markets provided Rahman with tick data from our platform to show the spreads on the...