Well, this looks just like the USD bot which was proved to be a pirated copy of a free EA. The affiliate page is very similar and so is the marketing. I wouldn't trust it even if it did install on a chart.
Well, if you lost money that means everyone else that used the EA in the same month lost money also. This must mean they were flooded with refund requests and in all likelihood don't have the money to refund everyone.
There was some talk that their EA's were copies of free EA's too. Someone...
Did you actually try using what you purchased? If you send them a statement showing a loss and letting them know you tried it then they would probably be much more understanding. If you simply request a refund because "you don't like it" it sounds to them like you are just trying to get it for...
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