Recent content by benfranz

Dear Mr. Pilipenko, We have once again investigated your case, and looked deeper into it. In our department, great service beats fast service, therefore the laggard reply. At the same time we have been given you the opportunity to tell this forum the reality of your situation. After not...

Dear Mr. Hall, We have been investigating your case for the past months with more detail. In our department, great service beats fast service, therefore the laggard reply. Over this long period of time, in our customer service department, we have not received concrete "probative" evidence...

Dear Mr. Hall, Thank you for the invitation. We are following standard customer service procedures and I'm aware there have been many attempts to contact you over the phone in several occasions without success. At the same time we are internally following your case but since we are "on hold"...

Dear Mr. Pilipenko, Please be aware that I have been following this request since you invited me to discussed. However, I follow standard customer service procedures and couldn't rush into write back without complying to them. I would like to tell you that we are internally developing an...