I responded based on that screenshot and assumed you've closed multiple positions within 2 minutes. If you've followed the rules, I guess you should go ahead and forward a complaint to CySec: http://www.cysec.gov.cy/en-GB/complaints/cifs/
Good luck!
I am not defending +500, but scalping is not allowed on this platform. According to your closed positions screenshot, you've made money by scalping (keeping a position open less than 2 minutes). All the proceeds made from scalping are canceled.
You should read the User Agreement before trading...
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