Recent content by Chris Zacharia

Dear K4NDA, Following investigation of your trading accounts and trading activity, I can confirm that our business relationship was correctly terminated due to the fact that you were placing opposite orders with another client in order to exploit arbitrage opportunities. This cannot be deemed...

Dear Rafiq Ahmed, Kindly note that I have investigated the issue raised in your review and I can confirm that any actions taken in relation to your trading account with our Company were fully in line with our Company's Terms and Conditions . Particularly, I have been informed that we have...

Dear 4evermaat, Could you please elaborate on your question regarding the several other outstanding cases? Thank you,

Dear Manzi Berry, I can confirm that you also posted the issue you were facing on the main page of the site on 27/04/2020 and I have provided you with my response on 30/04/2020 instructing you how we could have proceeded in case you did not receive your funds within the relevant timeframe. On...

Dear Mrs. Mukary, Please refer to our previous response dated 26/02/2019 and note that the Company remains to its position, as all actions taken in relation to your trading account were in line with our Terms and Conditions of Business which govern our business relationship. Further to the...

Dear Mrs. Mukary, In response to your posts dated 21st January 2019, please find our responses below: A.Withdrawal request dated 16/01/2019 Following thorough review and investigation of all information available in our systems, as well as all the correspondence you had with the relevant...

Dear KD2210, Please refer to our previous response. The current message is sent to you without prejudice to any legal rights and/or remedies our Company may have against you in relation to this matter, now or in the future. Thank you,

Dear KD2210, Please refer to our previous response and note that pursuant to the provisions of the Introducer Agreement governing our business relationship with regards to your affiliate account, the Company reserves the right to terminate its business relationship with an Introducer with...

Dear KD2210, We have thoroughly reviewed the issues raised in your post and we can confirm that our business relationship has been correctly terminated due to the fact that there were inconsistencies in the documentation provided to our company regarding your trading and affiliate accounts with...

Dear Zahirakram, The reason your account was closed is because you had opposite trades with account 33192030. Your profits have been returned to you but unfortunately your account has been blacklisted due to the opposite trades. Thank you,

Dear Mr. Lamarque, We acted in good faith and tried to research the error which you claimed to have on the trading platform and after not being able to find what is wrong, we once again in good faith requested you to send your log files to make sure. When you sent your log files to XM, you...

Dear All, The above complaint has been handled by XM's compliance which has thoroughly investigated the case. For reasons of transparency I am sharing the exact reply as sent by XM's compliance department. Thank you,

Dear Matome, It is not fair to be calling a licensed and regulated forex broker a scam and to be posting faulty information and hiding the truth. This is NOT ethical towards other traders and is totally unacceptable. Kindly note that XM accepts no deposits from any third party. Payments can...

Dear darry_ryan, Please kindly note, that as you have been informed previously by your account manager, your positions were closed due to stop out. Also, you have been warned by e-mail about French Elections leverage change and high volatility on the market during this time.The reason why we...

Dear Ming Thoo, Please kindly note that the opposite trading was detected with another client who used the same IP and device.