George - it looks like you are a UK resident since you are using GBP currency You need to complain to the UK Gambling commission as Trppl S. Ltd dba CiTrades is not registered with him to contract UK residents.
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
Fax: +44...
Dear Marvin
If you placed the funds in CiTrades via credit card, then contact your credit card company and begin charge-back proceedings immediately. I have just begun such a process with Visa couple of days ago.
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