Recent content by Dildora Djalolova

Hello, Redels! I am sorry for the inconveniences you went through, and apologize for the late reply. Could you please provide more information for analysis? An account can be hidden if you've set some filters, however, I would require more information to provide detailed explanation as to...

Hello, Redels! I am sorry for the inconveniences you went through, and apologize for the late reply. Could you please provide more information for analysis? An account can be hidden if you've set some filters, however, I would require more information to provide detailed explanation as to...

Hello, dear saralsridhar1! The inconveniences you faced are deeply regretted. I apologize for the late reply, and I've just come across the comments now. Kindly, provide more information at my email even if the deposit has been successfully processed. I would need to check the details of...

Dear vietsing.sales, Clients are fully responsible for keeping their sensitive information safe. The process of accessing somebody else's trading account is not easy at all. As I have mentioned earlier, one needs to have an access to Personal area and verification code sent to registered phone...

Dear vietsing.sales, Clients' sensitive information is highly protected in Exness, where clients have personal area password, trading account password and verification code sent by SMS or Email (it depends on what security type client chose when registering) to verify transactions that are...

Dear vietsing.sales, Please, try to understand that keeping your account information safe is your responsibility. If you shared your password with the third party, the company cannot be responsible for it. Exness is absolutely honest when it comes to finance, pricing, and execution. We’ve...

Dear vietsing.sales, Please, note that Exness does not open trades on clients' accounts. You are and account owner, your password has been created by you. Exness does not have an access to clients' accounts. We understand your frustration, but we hope for your cooperation. We will email you...

Dear vietsing.sales, thank you for your reply. We would like to let you know that we understand your concern and we are sorry to hear that you disagree with our decision. However, as stated in our initial reply to your request the command to open order was sent from a trading platform that...

Dear vietsing.sales, I sent an email few days ago, but probably for some reason you did not receive it. I have sent it once again few minutes ago. Thank you!

尊敬的客户 , 您好，感谢您10年以来对于Exness的信任，关于您所说的遭遇和疑问深感抱歉，并在这里为您做出解答。 1. 关于您被官方QQ群删除的事情，我们深感同情，但是需要声明的是Exness并没有任何官方的QQ群。当然，我们也将继续调查您所讲到的Exness官方QQ群的事宜。 2. 目前Exness的中文官网是www.exness.com，您可以在任何时间、任何地点通过该网站联系我们的在线客服。我们都会为您提供7*24小时的专业的客服服务。 3. 关于4月15日因技术故障而出现的千点的暴跌情况，我们在故障发生后立即进行了公平处理的通知，全文如下：...

Dear vietsing.sales, Please, provide the details via email at your earliest convenience, so we can analyze the case. Thank you in advance!

Hello, @tomassantos! I am a new Exness representative on FPA. Thank you for your feedback, and we bring our sincere apologies for the inconveniences. Although the issue has been resolved a while ago and you have been informed by the email, I would like to inform you on this forum as well...

Hello, ZEBRARANK! Thank you for your feedback. We will give you a response in both Chinese and English languages soon. Thank you, and we are sorry for the inconveniences caused.

Hello, vietsing.sales! Thank you for your feedback, and we are very sorry to hear that you had a bad experience at Exness. Please, note that Exness aims to build lasting relationships with our clients and partners all over the world. Exness is honest when it comes to finance, pricing, and...

Good day! I confirm that the amount of 29,893.06 USD does not belong to MagicMan. The initial account the client was making internal transfers from was Cent USD. As I have explained earlier, there was a technical issue. Also, a part of funds that were on the account mistakenly have been...