Recent content by Gleneroo

In my case I have just wasted 3 months because of this. It seems finally FOS (Australia) will not be able to treat the dispute. a) Formalised complaint refering to FOS on June 10 (procedure is wait 28 days then can escalate but no answer) b) FOS dispute opened 17 July, with their information...

It is what I believed also but not necessarily... See my post here You believe it is ASIC regulated until they tell you otherwise. And you cannot do much... As I explain in my post, they have just removed all "regulation" pages and about FOS from their website today.

They have waited the last day to provide answer to answer to FOS: "(...) is not a client of TF Global Markets (Aust) Pty Ltd. He is a client of TF Global Markets Limited, a New Zealand company not a FOS member, therefore this falls outside your terms of reference" Nice trick as in this case...

I have opened a dispute on FOS (Financial Ombudsman Service Australia). Their role is to independently resolve disputes between consumers and their financial services providers members (Think Forex being a member under the name "Tf Global Markets (Aust) Pty Ltd", member number 30762). I have...

Update after 3 weeks: I just had an answer saying sorry for delays, blabla, we reimburse 25 Euros as gesture of good will. This is nice but the main concern is not addressed. I asked them to provide an answer. In short it is not complicated: I just want to be able to withdraw my funds ! (but...

I have been a customer of think forex for many years. Overall, for my usage, I didn't notice particular problems with execution and so on. Recently I tried to make withdrawals and this is when trouble started. I filled up fund withdrawal form in April for a small amount to test the process...