Recent content by Grand Capital

Hi Asiaforextrader. We have examined all the situations presented by you. So far you have provided no evidence that there has been any wrongdoing from our side and some of them are just lies. 1. We have checked and didn't find a client with this name who would trade on a real account. Please...

Hi Ijaz. Grand Capital works with partners based on the Partner Agreement, which is located on the publicly accessible Documents and Agreements page of Grand Capital website (https://grandcapital.net/about/agreements/). Every partner must read the agreement and sign it, which you also did. We...

Dear Nellin, We have reviewed your agreement with "КонсалтКапитал". It appears that the agreement is for consulting services only and not the services offered by Grand Capital. Unfortunately, we can't help you here, since the services your purchased are information services. The agreement...

The office is another legal entity “ОООКонсалтКапитал”. We only provide the platform, trading account and service of the trading account. The client should send us the agreement he signed when he agreed to use the services of the legal entity (robots, analytics, etc.) We will see what we can...

The office employees should have explained that they are not the Company employees and their additional services like analytics and robots are not the Company's services. We are investigating the situation and will take the necessary measures to prevent such situations in the future.

We are not the parent company. The office mentioned is not our subsidiary. These are the legal entities that use only our technical services. They work as separate legal entities. Therefore, the company is not liable for services provided by such offices.

You opened an account with Grand Capital brokerage company, which is located in Seychelles and holds Vanuatu license. However, you didn't open your account directly with us, but through a partner office which, apparently, is located in Russia. It is a partner office, not a branch. It means that...

Dear Prashantlingwal, Without a doubt, it is a very unpleasant situation for us and we would really like it to be resolved peacefully. We have examined the situation. The managers you spoke to were correct to give you the explanation they did, as at that time they didn’t have sufficient...

Please provide your account number so we can look into the situation.

Hi Pharaoh, The company has the right to not share the details publicly to avoid the repetition of such situation. We would like to remind once again - client's funds were refunded to the account they were deposited from, which can be confirmed by the screenshots uploaded earlier.

Hi Mazahir, We did return your funds back to your account and uploaded the screenshots of the transactions on this forum. Strangely enough, you avoid mentioning this fact in your comments. Grand Capital is an honest broker and we demand honesty from our clients. We work with traders who earn...

Hi Mazahir, On the 2nd on November you contacted our customer support, asking about the withdrawal terms as a bonus was granted upon your deposit. To address your question, our support manager looked into your account, which showed profit, as we can see on the second LiveChat screenshot you...

Hi Mazahir, On the 2nd on November you contacted our customer support, asking about the withdrawal terms as a bonus was granted upon your deposit. To address your question, our support manager looked into your account, which showed profit, as we can see on the second LiveChat screenshot you...

Hi Arano, There was, indeed, an issue with quotations for USD/JPY and NZD/CAD pairs. We were receiving non-market quotes for the pairs and had to revise all the trades involving the mentioned pairs on all accounts, in accordance with the company's Regulation for trading transactions. Please...

Meet the improved Grand Capital mobile app! Grand Capital has released an update for "Grand Capital Invest" mobile app for Android. The update includes real-time quotes section, improved interface, bug fixes and improvements to app performance and stability. Vasily Alexeev, CTO Grand...