You can send a message to support-at-plimus-dot-com, when they reply to you they assign a ticket number. It is the same as using the refund request form on the website. How do you know about the "only one request rule"? I submitted three requests to Plimus, never got any messages like that. I...
Refund processed!
Everyone dealing with FRWC refunds, it works better via Plimus!
I filed the refund request with Plimus, they copied it to the vendor (automatic).
Vendor did not respond for 2 business days (meaning two FULL days: if you send your request on Tuesday then you can contact them...
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