Hello
This broker started its work by forging the license and the BVI regulator also warned about it.
https://www.bvifsc.vg/library/alerts/public-statement-2-2020-itbfx
It is better that this item is mentioned on the broker page or even labeled as scam.
No, I do not have an account in this broker at all.
But I'm really surprised that the broker support does not explain this case. No explanation is given here, no emails are answered, no live chat, no Facebook messenger, no telegram, ...
Was this case resolved?
I tried in various ways to contact the broker's support and inquire about the status of this case, but they did not respond. (Even hello!)
Note that the short positions are opened at the price of Bid and closed at the price of Ask. In MetaTrader by default you only see the price of the Bid, so it is possible that the position is closed correctly in the Ask price and you have misdiagnosed.
Of course, I am not the lawyer of this...
This is the translation of the email that the broker sent to you in Persian to inform you about the closing of the account, I hope it will help the case handling process.
*****
Announcement of closing the trading account MT4 9***5
Hello dear customer
The arbitrage operation using a bonus in...
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