Hey guys!
I received the following email from exness after complaining about the refund to my account. Since they refund the amount shouldn't it take at most 3 days. I have many credit card transactions that have not been refunded.
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Dear Client!
Refund from xxxxxxx
account...
Yes I did contact them and they blamed volatility at that time due to the news release. I blame it on their slow servers/system which took time to execute the trade. The following was their reply.
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Thank you for your email.
Please note that at the time of the trade executions, at 5pm...
The same thing happened to me. Thank god I hadn't put in as much money as you did but yes in spite putting a s/l the trade closed when almost the entire account got wiped with $3.01 remaining in it. The difference for me was about 15 .4 pips between stoploss and the price at which they actually...
I am new to FPS but have been trading for a while now. However I never experienced a trade not closing at a defined stop loss before. I am used to trading with Exness but am new to Fxpro and it seems there system is a lot slower than others. Fxpro says everything is as it should be, I feel...
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