I agree with you regarding the martingale strategy, but I was complaining that this bot seems to be destined to disappear when it blows out the account and to be replaced by another identical one. Basically be prepared to have to repurchase it under another name...
Yes, if you try to send an email you don't even know if you'll receive an answer.
Before buying an EA always test the support, try to contact them for some questions and see how responsive they are
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