Recent content by Lee Chwan

Docs wasn't rejected. We have max 300 Kb limit. His docs was more than 300Kb. If more - managers asking client to send to support@nano4x.com directly. Client need to check docs status.

Dear Pharaoh. You are not right. Process was not like this. I can describe you full process with this client 1. He opened account 2. Uploaded only one scan - back side of his ID (without name and photo) 3. He connected Live Support via chat 4. Asked to approve his account with current docs 5...

Dear Pharaoh. I told already that answered your and client question in first post. CLIENT was informed that HE NEED TO UPLOAD ALL NECESSARY DOCS AT THE BEGINING. IT's CLIENT RESPONSOBILITY TO DO IT. WE HAVE FAST APPROVEMENT SYSTEM FOR RESPONSIBLE CLIENTS. IF CLIENT CAN'T READ IN ENGLISH - WE...

I answered in my first post. All clients informed regarding this procedure. If someone not read agreement and bonus rules - we can't help. All we asked is just a formal docs uploading. As it listed in rules

We are not MM, so price you get, you get from our hedge banks. Also you positions was closed by STOPOUT so: 21.1% so: 76.4% and it's not a difference in 0.6p Experienced trader... heh..

In Arabic. In rules you can can see english or notary english translation. We need time to translate it.

Where is a probs? We have no questions to your trading. We have questions to your docs. You told that you work on FX since 2008. Why you have questions regarding Margin Call? You can check your trades and see level of margin per trade.

Also one word regarding this phrase: They null the 100$ bonus from account with 20$ of my profits It's bonus rules and client as Experienced trader, I think, read it before applying for 100% bonus Point 3: Nano4x | Crediting

Hello everybody. 1. Account 713703 already 67 USD on balance 2. Additional verification of client needed only in one case - we suspect client in fraud operations or a lot of IP duplicates with other clients. In case of 713703 - client suspecting in credit hunting. - opened account - received...

No. We don't need banking license to work with corporates. Anyway Nano4x is not our main product. :)

Yes. Mau... There is really a lot of fraud in this area. Regarding UK based. We never told that we have FSA registration for retail FX (Nano4x brand). We using UK for headoffice only. Most of our clients happy to work with Panama, even uk citizens. For corporates we using FSA (UK) based...

What part?

Hello again. Yes, I can clarify regarding situation. First of all I would like to tell that we started retail FX brokerage only in 2011. Before 2011, we worked only with corporates and used panamian company, till we started retail FX. To work with private clients, we decided to get license...

Yes. Im from security department of Nano4x. All comments sent to client few months ago, regarding this case. Hard to say why he didn't publish it, coz now it looks like he using your forum as a tool for blackmail. Yep. And now we trying to remove it from fsc, coz we also moved to another...

There is no problem with this client, but because of ML Policy (client and few other account under check) Nano4x asked him to provide due diligence, and this story lasted already 2 month, because client still didn't send docs. Dear FxOpen Representative. Regarding your company, traders...