End result remained same, No compensation. There was no point putting my case again n again and receiving same repeated response from other side every-time (one can even go through this thread responses). So, i finally gave up arguing with them & moved on as i can't do anything much from here...
Exness,
You are not ready to compensate my $13000 lost trade, you are not ready to answer my questions. I am clueless, then why you are running support service? Care to respond to the following two questions:
1. If there's any server issue broke out from your end then why we trader should...
So, you mean to say that if all of a sudden any server issue surfaces from your end then instead of blaming company about this issue a trader is expected to hedge the position and lock the loss immediately?
Anyways, instead of commenting further i will first wait for your response on my...
Again Exness website goes offline all of a sudden in the name of 'unscheduled maintenance'. Just for confirmation, MT4 terminal working fine (as can be seen in the below media).
Now, if there's any margin call in the account of a trader and it wants to top up it's account or wants to increase...
Hi Exness,
In previous instance too, no one was ready to listen to my case. I was instantly given compensation against 2 small trades ($1K-$2K) but the big $16000 trade was denied for more than 5-6 times by the complaints department. Finally, with the help of one of your colleague "Georgii...
Yes, I understood your point but i believe 150 pips difference was not too heavy either provided i had an option to extend the SL by additional funding which i frequently use to do with exness (though i accept that was my mistake i believed on reliability of exness platform) but at the same time...
Still the same situation. They are not ready to hear my case at all. They keep insisting that MT4 terminal was working fine so i could have managed my margin requirement from terminal itself. Even after repeatedly asking how i could have done that except of closing trades in loss, they fails to...
A big scam going on in Exness in the name of Leverage and Unscheduled Maintenance. If you open a trade and if you want to manage your margin requirement they can block access to personal area all of a sudden without any prior notice. Then, all you can do is either to close the trade in loss or...
Addition to my previous comment:
Usually Credit/Debit card withdrawal gets credited within a week but sometimes it takes upto 30 days (it all depends upon your bank).
I was going through with this whole thread & i can see some ridiculous accusing on broker without even looking into the money management. I am trading with exness since 2010 without any issue as on date. Since you are saying you are a professional trader then what's the logic of opening 1 Lot...
my worst trading habit is that i always close my profitable trade early & stick with loss trades like my girlfriend & later on loss trades ditches me by blowing my account in the same way my girlfriend ditches me by kicking my ass :(
Hi odicahyo, you can add funds using debit card. Simply, select the funding source as Credit Card and follow the process displayed on your screen. When they ask you to enter credit card details, simply enter your debit card details and process the payment. I deposited using my visa debit card...
4XP website hacked
If anyone didn't see then have a look into the below article which exposed how weak the security of 4XP is. The below site exposed all the customer details of 4XP i.e. financial trasancstions by users including credit card details, user id & password of the customers...
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