Recent content by markets.com

Pharoah, we appreciate your concern, but as we stated the investigation is over, not in progress. However, the nature of what we found is confidential, as already stated and we simply can’t post the conclusion of our investigation in a public forum. Please rest assured that this was not just an...

To Mr. Alqenai and those who have been following this thread. We thank you very much for your patience. This investigation has been an arduous process in which we have scrutinized, very closely, Mr. Alqenai’s trading moves to get to the bottom of the issues he experienced. We take complaints...

We are currently conducting a large-scale fraud investigation of several clients' accounts, including Mr. Alqenaei's. The security of our platforms is of the highest priority in order to ensure the safety of all of our clients' investments. Because we are in the middle of legal proceedings we...

We reiterate that we simply cannot disburse funds without the signed legal waiver, we are obliged to comply with multiple European laws and regulations on disbursement of funds whether the funds are considered as compensation, bonuses, refunds or anything else. Please be reminded that this is...

Markets.com does not issue compensation for emotional distress. The compensation which we offered you was in response to the technical issues which you experienced. We did conduct an investigation and responded accordingly. As is standard in the industry, all bonuses are subject to certain...

We hope to have the issue closed very shortly.

We are currently investigating Mr. Alqenaei’s case. For legal reasons we cannot comment on open investigations but can assure you that we are making every effort to resolve this matter as soon as possible.

There is currently an open investigation with regards to Mr. Alqenaei's complaints and we do not comment on open investigations for a number of legal reasons.

At Markets.com we take customer service very seriously. With regards to the issues raised by the user Prosperity2013, we found that in response to her complaints she was offered compensation plus a bonus. However, it is company policy that compensation and bonuses cannot be disbursed without the...