Recent content by Matthew Collins

Dear Mr. Khodidas Patel Popatlal, We at MTrading believe in client satisfaction for both, trading and complaints management. We are sorry to hear about your negative experience while trading with MTrading. First of all we would like to inform you that the account number which you have...

Dear Mr. Khodidas Patel Popatlal, Thank you for contacting ServiceCom Ltd (hereinafter “MTrading”). At MTrading we strive to provide the highest standard of customer service and experience. Our customers’ feedback is always appreciated as with the input of our valued customers we continue...

Hello Everyone, Greetings of the day! Please accept our sincere apologies for the delay in joining this discussion. We are sorry to hear about the inconveniences caused to Mr. Smit & have taken all the steps to remedy the situation. We investigated this issue in depth which took a bit longer...

We would like to assure you that the change from Admiral Markets Ltd to MTrading is purely due to regulative reasons. This organizational change is to establish a brand that is more capable of satisfying the needs of our clients, and give clients more freedom in their transactions. This...

All Admiral Markets LTD Clients in Bangladesh were given a 30-day notification that the company will be undergoing a process of rebranding. The customers were informed that no change will occur in their trading accounts as all their credentials will be automatically transferred Admiral...

Pharaoh, please find below our response to your questions: MTrading is a brokerage company authorized by the Belize International Financial Services Commission (IFSC). MTrading is a new brand that took over Admiral Markets Ltd’s operations to meet the needs of clients from the emerging...

We have tried our best to provide a clear explanation about the trades in our earlier correspondence. We also included order logs to show that execution of orders were made in accordance with the terms of our services in abnormal market conditions. The orders that closed at a loss were due to...

I am truly sorry for having violated the rules of ForexPeaceArmy forum by publishing official response from MTrading Team. As we are a customer oriented company, the intention of publishing the answer to the complaint clearly was not to advertise any of MTrading’s promotions, but rather to...

Dear Mr. Chowdury, We have looked through your queries in detail, the information related to your positions, and reasons for closing them. As a valued customer, we take your concerns seriously so allow us to address them. Market news and data are released for different regions at different...

Here are the attachments that did not fit in the previous post.

Dear Mr. Chowdury, We have read your message and we are very sorry to hear about your unhappy trading experience. As our valued customer, we take your concerns very seriously. Hence, please allow us to address them one by one. Before anything else, we would like to clarify that MTrading is...