Recent content by OctaFX Rep

Dear Li Ching, We sincerely apologise for the delay in our response and any inconvenience this may have caused you. Octa is a global forex broker operating in over 150 countries. Since 2011, we have been providing financial investment services in the financial markets, adhering to international...

Dear Tom Chang, We apologise for being unable to respond earlier and for any inconvenience you faced. Unfortunately, there was a technical issue with the withdrawal method only. We would like to inform you that the deposit and withdrawal methods are considered separately, even if the source is...

Dear Tammyo, We apologise for being unable to respond earlier and for any inconvenience you may face. Octa is a global forex broker, operating in over 150 countries. We have been offering our financial investment services in the financial markets since 2011. We abide by international laws and...

Dear Melvinlee05, We sincerely apologize for the delay in addressing this matter. As per check with the TCD team, they have provided you an update on this issue via email, and it is considered resolved. We genuinely appreciate your patience and apologize for any inconvenience this delay may...

Dear Melvinlee05! I sincerely apologize for the frustration and inconvenience you have recently experienced. We understand the importance of addressing your concerns promptly and effectively. I would like to assure you that your inquiry has been received by our dedicated Trade Compliance...

Dear Abubakar500, We regret not being able to respond earlier and apologise if you feel that way but at Octa, there is no commission for the trader from the IB. The IBs earn a commission for having referrals and they offer different services. Dear abubakar500, Thank you for taking the time to...

Dear halcyonfx, We're sorry to hear that you're not satisfied with our brokerage. Sadly, we didn't manage to identify you on our system. Please note that waiting for a deposit for such a long time isn't a common issue. Please provide the deposit code in this thread or email support@octafx.com...

Dear Mhd85n9, We're truly sorry for the delayed response to your feedback. We apologize for any inconvenience caused by the delay in your withdrawal. You have every reason to be unhappy with the situation, and we genuinely regret any frustration this may have caused. Upon investigation, we...

Dear Chulho Lee, We regret to inform you that we have blocked access to your account for the following reason: Your access has been denied in accordance with Section 3.10 of the Customer Agreement. According to Section 3.10 of the Customer Agreement, the company has the right to refuse...

Dear Faisal003, We apologise for the delay in response and want to thank you for your concern regarding this. As a broker trusted by thousands of clients, we are committed to providing them with safe and secure services, including stable deposits and withdrawals that can be made via plenty of...

Dear jpbansal, We apologize for the issues that this has caused. We commenced the refund process for your cases on May 8, 2023, after consulting with the team. The team attests that the refund is for $2,101.69. We anticipate this to help us resolve your cases. We apologize once more and...

Dear raikofer, Thank you for showing interest in knowing more about this. The person whose account has been affected by this issue has been compensated. We are doing our best to make sure all our clients receive satisfaction when they trade with us. Please do not worry about the issue occurring...

Dear anitakarne885, We're sorry to hear about your experience trading with us. As you can see, our Trade and Compliance department has already resolved the problem via email on 6th May. We can see that you have already received the sum + $6,077.60 in your wallet as a balance correction...

Dear anitakarne885! Thank you for contacting us. We understand your concern. As stated in our Customer Agreement, we reserve the right to cancel orders opened or closed by off-market quotes. Off-market quotes are quotes that are not in line with the market's current price, which can result in...

Dear anitakarne885! Thank you for contacting us. We understand your concern. As stated in our Customer Agreement, we reserve the right to cancel orders opened or closed by off-market quotes. Off-market quotes are quotes that are not in line with the market's current price, which can result in...