Recent content by PaulWilliams

Dear Alex Thank you for your comment. Every client that opens an account in Ava is entitled for a trading bonus, which you can deny upon depositing into your account. You previous account manager, Ilona Meledin is no longer with the company – hence we have assigned you another account manager...

Dear Mr. Seccombe, Thank you for your query. AvaTrade has tried to process and send these withdrawals to your bank account five times but unfortunately every time, the funds returned to us. AvaTrade understand that on one or two of these instances, an issue had originated from our side however...

Dear Trader, The client’s trading statement reflects the balance of her account. The client was using MT4 for which we do not offer an SMS margin call notification service. The market movements against her positions are not in question therefore we are unable to assist the client further...

Offical Ava Response (This reply was initially posted on Monday but wasn't posted) 1.Starting from the first off-market trade, how many trades: a.Entered at an off-market price? AvaTrade found 27 trades that the client made across two accounts that were considered arbitrage as the...

Official Ava Response (This reply was initially posted on Monday but wasn't posted) 1.Starting from the first off-market trade, how many trades: a.Entered at an off-market price? AvaTrade found 27 trades that the client made across two accounts that were considered arbitrage as the...

Official response from AvaTrade to customer The fact that the client was consistently trading while the market price was up to 39 pips in his favor. This creates a situation where the trader can make certain profits on his positions against the broker. Specifically 27 trades were found to...

Official response from AvaTrade to customer Please view a few more examples of numerous positions opened in customer’s account at out of market prices.

Official response from AvaTrade to customer Please view below additional examples of numerous positions opened in customer’s account at out of market prices.

Offical response from Ava - Trading outside of market rates As requested by the customer, please view below example of arbitraged trades along with market rates* that show the EA/Customer participating in trading activity outside of market rates. *Market rates are provided from Bloomberg.

Official response from AvaTrade to customer The issue of trading outside the market/on off market rates is very clearly covered in our Terms and Conditions (Found Here). As a news trader I often get emails by forex brokers that some of my trades were off market, but these come within 24...