Recent content by Pepperstone Support

Hi Sebking1986, How brokers handle bad market pricing is important. Pepperstone also saw some bad pricing related to a low liquidity time and large roll over spreads. This is something we are always trying to improve, but in this situation, we corrected clients who were affected by this and...

Hi Todoimaginario, you are absolutely correct. No execution takes place during rollover black out period, 2 mins, whether this is a Stop Loss, Take Profit, new trade or pending order. This decision was made due to consistently high spreads received over rollovers would see negative client...

Hi Traders, Thank you for inviting us to this discussion as you are correct to say spreads fluctuated, but no trades would have been affected. Let me tell you why. There are two important points; Pepperstone disabled execution of trades from 23:59 – 00:01 (2 mins). This is done as ‘roll overs’...

Hi Shifty I've done my best to get across this topic today and without going into detail, we are only prepared to discuss account details with the owner and cannot with third parties. All cases have been resolved to the satisfaction of the owner. Regards, Mitch

Hi Shifty Seeing clients receive their funds asap is one of our most important business goals. Why, well our feedback channels identified this as a clients #1 priority. So we listened and have implemented strict adherence to turn around times to ensuring your funds are promptly received...

Hello all, I wanted to add a final reply to this thread. We were concerned by the original post and immediately investigated our records to try and work out what had happened. We found that the communications provided are not consistent with email content that we send to our clients and we...

Hello xremmy Firstly, I completely understand that speed of withdrawals is critically important to all of our clients. Our goal is to have funds in a clients account as soon as possible! I also note that your screenshots appears to be from 'papperstone.com'. Please note we do not own this...

Hi Jon, We are still actively working through this at present. We will endeavor to have a resolution for you as soon as possible. Please reach out to support@pepperstone.com if you would like an update on your account. Thank you,

Dear Quark34, Unfortunately, there is not much we can say, short of showing our accounting or bank statements, to ease your rightful concerns about our cash-flow situation. Holding your withdrawal of 15 EUR, a small amount as you indicated, is certainly not something that would normally occur...

Pepperstone states our stance on closing our trades in section 14.6 of our Product Disclosure Statement. This section covers many different aspects of what can happen in a margin call. Importantly it covers when a client fails to meet a margin call (when the account is below 90% margin level)...

Hello proft.erol, Looking at the positions you stated, I see that you have already submitted an investigation with Financial Ombudsman Service and as such we need to communicate through this channel going forward. We believe that Pepperstone has acted within the terms of the client agreement...