Recent content by PortFPA

Hello ”chikh2012” and thanks for reaching out to us! After fully investigating your claims, and following detailed emails we have sent to you - we now consider this matter closed. Due to the nature and sensitivity of the information that is part of this case and with respects to your privacy...

Dear Dales, You'll be pleased to hear that after looking over your case again we (myself and our support department) have made an appeal to our operations department and they have overturned their initial decision - in other words, you will be receiving compensation for the losses you have...

Hello Dales, My name is Abby, I'm eToro's representative on FPA. Please be advised that I'm looking into your case with our customer support and compliance department and will have a response for you shortly, which I will post here in the interest of transparency. If we decide to take any...

Hi sbstorm, I've checked out the IPs from which the trades in question were made from. You have a dynamic IP - meaning that your IP changes periodically, however the trades in question were made from the same geo-location and there doesn't seem to be any irregularity. As for your trade...

Dear sbstorm, All the details of the trades in question are available in your trades history accessible through your eToro account. We do not have any extra information that does not appear there. As for the IPs, I am checking the matter for you and will post the response shortly. If indeed...

Dear sbstorm, Please excuse me for the lateness of this reply. Since you do not mention your eToro username or case number it was a bit of a struggle to find you in our system. I wanted to make sure that I base my response on accurate and complete information that is indeed relevant to your...

Hi Rafia, and all the other traders who've shown interest in this case! I am thrilled that you've finally gotten compensation for your trade! You are correct, from the correspondence that you've presented when I first read about your case, I got the impression that you were asking for...

Hi rafia, hi everyone, Yes, I am a real person, working for eToro :) I've had everyone in our support team look into your case again. It seems that the problem with your reimbursement has been that you've closed your account so we have no way of reimbursing you. If you could please open a new...

Hi schmetterlingmx, You should absolutely send us the scammer's details and how you got in touch with him. Please email us at social@etoro.com with all the relevant info. This will help us prevent other people from falling into the same trap. As for withdrawing, just make sure that you didn't...

Dear Rafia, I am sad to hear that you have yet to be compensated. I have championed your case with our customer relations people, and was extremely content when they agreed to give you the full compensation for your trade. However, now that I hear that nothing has been resolved as of yet, I...

Dear Leunamjj, Thank you for your feedback and I am sorry that your experience with eToro has been on the negative side, however, thanks to traders like you we have improved our services on most of the points you raise here since you wrote your review. We now have an eToro Trader iPhone...

Hey Oreo 220, It seems like your issue has been resolved. However, I would still like to apologize on eToro's behalf and make one thing clear: Our intention is to keep our trader as pleased as possible. It seems like your case is a rare one that we are doing our best to never let it happen...

Dear oreo220, Please let me assure you that we do indeed care very much about our customers and are committed to making their trading experience with eToro as satisfying as possible. I do appologize for the lack of service you have experienced. Unfortunately due to the enormous size of our...

Hi Guys, The short answer is no. There's no cause for alarm:) The database that is shown in the screen caps of the site mentioned above, relates to the old version of our blog which is not active anymore. In addition, the blog (old OR new) contains only content and is NOT hosted on...

Dear Stephen Thank you for sharing your eToro experience with the trading community. I am sorry that your experience seems to have been negative, however, the terms and conditions you mentioned here are in no way unique to eToro. On the contrary they are common to most if not all online forex...