Recent content by Selina Ho

Folks, I had been cold-called a couple of times since this incident. Points to note: - these self-appointed account managers will tell you that you had posted your interest and hence, the followup - question their company location and whether they are registered with some government financial...

Latest update. Checked back with TouchTrades and the call was routed to some company in Glasgow. Apparently, many others have called and faced the same fate. The company dissolved on 19 September 2017. Interestingly, another victim reported the same here and mentioned the same account manager...

Called TouchTrades again late last week and spoke with Lily this round. The usual response that she would drop a note to the account manager to respond. When I insisted that it would not work, she dropped the call and refused to pick up in the next 8 calls peppered throughout the day. Her...

Wow, just got in touch with support today and was told that the support manager is out-of-office and to check about three weeks later! It's like going to the bank to perform withdrawal service and told to return 3 weeks later for an update. Seems like the account is under investigation as the...

It's end of the week and I have called TouchTrades everyday. Accordingly, they have escalated the matter to the account manager's superior. I've been waiting for his call since Tuesday and yesterday night, I stayed up late to catch his call as I had told the support that I would await. No missed...

Persistently called support folks for a few days until they assured me that they will speak with account manager personally. The account manager finally responded with an email to ask how I was doing?! Told him to get back on Skype but he went ding-dong via email instead, dodging my questions...

Cold-called by TouchTrades. Account opened and asked to topup progressively. Traded from Feb~Aug 2017. In the process, margin levels were changed drastically without prior notification, disallowing further trades - ie. lockdown of account. Post closure of open trades, margin levels did not allow...