Wow
it seems to be an interesting case.
if you opened your account under their FCA regulated Branch , then there will be hope for solving the case.but the note is that they have another branch in SV and I hope your account did not opened with that branch.
any way keep gong and follow it up with...
Sorry to hear that. so I think you have hard way to go.
I checked their website and their registered address is Marshal Island.
Maybe you should marshal Island regulator too.
Be care full about fortfs
they closed their office in malaysia and also they lost their IFSC regulation and now that have SV registration that is not a regulation as you know
Do you really count a chat screen as an evidence ?
you should notified the broker with an official ticket not with chat talking about future time that no one know when it will come !!!!
in the LPOA contract clearly Mentioned "unless notified in writing" not with chatting
the related department...
As I told you before I am a trader just like you.
If I were an Agent , according to the rules I was never allowed to open a trading account with them.
in your evidences I can see anything that proves that you notified anyone about not deducting profitshares.
the case is clear for me now.
I hope...
When you signed the LPOA contract you should read it carefully
I have MAM account with this broker too and I always take care of this rule that at the end of each month the profitshares will deduct from the MAM account and it is the manager's duty to take care of Margin for open orders.
any way...
it seems that you are trying to find out a way for blaming someone for your loss.
if you check the POA form for MAM account management service you will see that it was mentioned there clearly that it is the manager's duty to take care of margin at the date of profitshare calculations.
it was...
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