I guess the point is that after canceling the bonus, you need o check and change leverage yourself manually. The leverage for binus should be specified in the terms of the bonus and I don't think that the brokers should send some mails like Hello perhaps you want to change the leverage
Their behavior as for email responses in not only unprofessional but kinda rude. Not client-oriented people. Ask them to highlight in their so called T&C the part about 100 EUR and explain why it says tht 0.001 btc shows as the minimum not 100 eur
In this case, they should refund the third party payment back to the person who paid. Usually, when third party payment is detected, the profit is canceled. If there are your own funds also, try to request to refund at least what you deposited
Give more details for bigger picture. The website address, how much you deposited and when, what methods you used, etc
Did you contact them? What did they say? Screenshots of the conversations?
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