300% with you on this one, their communication is very poor in general. I've traded over 4000 lots with them over the past year (for other clients as well).
I remember that particular spike. I was watching eurchf at that time which had that same spike (-50 pips). I was able to take a long on...
Looks as if they're still running the eurjpy pair with the wrong settings. They say themselves its running as recommended. Wich is impossible, not a single other hippo test, including myself is showing similar results as on fpa.
Yesterday the wrong settings turned in a much greater profit...
They didn't set up their hippo properly, 2 trades of eurjpy of 1.5 and 1.7 lot? this pair is set to a low risk setting (2 instead of 15). fpa problably messed up the stoploss with the risk setting.
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