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Updated: Jan 27, 2020
1.773 · 204 REVIEWS
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Broker Details

Minimum Trade Size:0.1
Maximum Leverage:30:1
Minimum to Open Live:$50
Address:24th floor, One Canada Square Canary Wharf E14 5AB London, E14 5AB, United Kingdom, +44-866-350-0881
Regional offices:
Regulators: ASIC #491139, CySEC #109/10, FCA #FRN 583263
Prohibited countries:
Trading platforms:WebTrader
Web Trading: Yes
Mobile Trading: Yes
Cryptocurrencies:(30+) Bitcoin, Litecoin, Ethereum
CFD:(5+) Gold, Silver, Other Precious Metals, Stocks, Oil, Other Commodities
EAs/Robots: Yes
Deposit Methods:Bank Wire, VISA, MasterCard, Giropay, Local Bank Deposits, Local Bank Transfers, Neteller, PayPal, Skrill, UnionPay, WebMoney, Yandex Money
Withdrawal Methods:Bank Wire, VISA, MasterCard, Giropay, Local Bank Transfers, Neteller, PayPal, Skrill, UnionPay, Yandex Money

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1.773 · 204 REVIEWS
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Consumer Reviews

Zagreb, Croatia,
Feb 23, 2018,
Registered user

Steer clear!

Probably the worst customer support I've ever experienced in my life. With all the bad things they've done to their clients I'm just wondering why is it not yet flagged as SCAM? Anyway, would suggest y'all to stay away from this broker
singapore, Singapore,
Feb 5, 2018,
Registered user

Cannot even withdrawn using bank deposit.

Cannot even withdrawn using bank deposit. When i received email that the withdrawn was approved, but to my NOT ALREADY IN USE Credit card, in their reply is they will refund to the original methods of deposit, then the rest to the method preferred. . just know few guys also from singapore facing the same issues.
Jan 28, 2018,

We should sue these scamming thieves, as soon as i get my money out!

Hi. I have been suckered in.
I put thousands of hours and $$ in already and they are just ripping me off left right and centre.
The list is huge! I am getting bored of repeating my story. I just want to sue these sons of bitches!
A quick rundown on how they are currently scamming:

Charts can become scrambled and sometimes hide patterns.
Spreads can slip as you are trading.

The site will not always let you close trades claiming an error, and this is usually as you are loosing large amounts of money.

The site will sometimes sign you out and the same happens as described above. You can't access your trades and it's always either when you are loosing money or could be making money.
Same story on both my home and mobile internet network.

Candlesticks sometimes ghost and the last two candles move strangely not just the last one.

Sometimes Portfolio shows trades in profit in green but when you close them they turn red and were never in the profit zone.

Sometimes when you try to add funds it says the process failed so you try again and again. I ended up transferring 4 or 5 times the amount i wanted to.

Trades vanish from the portfolio or change into other asset classes. Usually at the most inconvenient moments. $ at stake.

Customer service and chat either do not work or are unresponsive.

I left my phone number in a customer service ticket and started to receive scam calls from Tunisia.

The site is full of charlatans posing as customers but they have no time for customer service.

To be honest the list go's on and i would like to try to get my money back including what they cost me when the site was bugging and tricking me.

Unfortunately the USD has dropped heaps since opening my account and they required all money to be converted into USD.

On a side note i used my virtual portfolio to copy some of they top investors (through their copy trading feature). I did this because i was suspicious of these traders after looking at their portfolios which did not resemble anything a top investor would do. Like buying alt coins continuously through the crash for a whole month.

Sometimes the crypto coins would be hidden amongst a large portfolio. Almost all of the suspicious traders turned out losses this month.

This is not to mention the fees and spreads. the above is all scam worthy or simply put. It's criminal.

I am interested in suing these freaks to put a stop to this.

I have had a few run in's in the comments sections and i am sure they were with people working for eToro as the way they bullied me and belittled me was always the same story whenever i believe i met the etorians through their chat rooms. Another thing they will do is to always recommend that if things are not working out then you should try to copy someone. Which i was already suspicious of.
To be honest it was the copy feature that brought me to eToro.
Now i am wishing i had found a more honest platform.

Does anyone know what chances i stand of suing them? If not for me then for everyone else.

I am beyond angry and tired.
Dublin , Ireland,
Jan 18, 2018,

Lodgement Problems and no customer service

I made a lodgement to my account on 17th January and it still hasn't been credited to my account. My credit card company confirm there is no problem with the transaction from their side. They said the fund's "need to be claimed" by eToro but this hasn't happened yet. What are they doing with my money in the meantime. The situation is becoming very worrying at this stage

I emailed my account manager Simon Peters and still no reply.

I rang eToro reception on 3 occasions to date and on each occasion nobody was available to discuss the problem. I left a message for someone to return my call. Still no reply

I will wait until the end of the day before making a complaint to the regulator to investigate what eToro is doing with my money
Jakarta, Indonesia,
Jan 8, 2018,
Registered user

Suspect of Ponzi Scheme, long time withdrawal period and crazy spike of minimal deposit in a month

I have requesting withdrawal from 3rd Jan 2018 and up to now, the process is under review, even though my account is verified . There is no explanation why they taking so much time in processing my withdrawal, while the T&C said 1-2 business days, except the excuse of backlog problem. They have contacted me in Saturday to verify my Skrill account as it is my withdrawal target, however until today, there is no update regarding when I will get my money, they only said it might takes 3-8 business day since the money left eToro to come to my account depending on withdrawal type. The problem is, they doesn't tell me when it will be left eToro. In their own forum, there are many thread regarding withdrawal problem, and it's keep increasing.

The second problem is their significant increase in minimum deposit, which by 20th December, it was 200USD (the time I started to use their service), and by the next week it increased to 500USD, and the recent news it is 1000USD. This increase on minimum deposit is without any proper explanation or sound argument, and the only one I can think of is this company have serious cash flow problem and start to use Ponzi Scheme to raise the fund. While in the short term it might solve the withdrawal problem, in the long run people will suspect something is not right and more will take out all their money and get away from eToro, such as what happen now, and in the end of the day the problem will getting worse.

So, I would advise you who have invest in here that would be better to change the platform, and for the one who haven't invest, stay away, especially if you trying to come to crypto trading, you can find another platform which gives better assurance and less headache in withdrawing money, such as Binance (as they start to open registration again on limited time period and random time), or other exchange.
Jan 5, 2018,

10,000$ MInimum deposit - Insane

Ridiculous 10,000$ minimum first deposit, terrible support, lose all your money within a blink
Europe, Portugal,
Dec 27, 2017,
Registered user

Etoro no transfering back my money to my Paypal

Attention: read this!

I payed with paypal to put money in Etoro account
Everything was super fast
Buyed some of the stuff they are selling there

I requested my money back to my paypal account.
They say: 24h to make this
ok, i was thinking probably someone need to look
35h later no transfer in my paypal
2 payments are pending to my Paypal Account:
Transaction ID: 727944
Transaction ID: 731561

Like the rest of the reviews here, Etoro looks to be a scam.
Already asked help to Paypal since Etoro stole my money.

I'll keep this updated once i get more information.
Netherlands, Netherlands,
Dec 26, 2017,
Registered user

Etoro is suffering from Crypto Growing Pains... please get your act together Etroro!

First the bad things:

Etoro is strugling the last few weeks to keep their site working, due to the Crypto currency hype the last few weeks of 2017, they have an huge influx of new members.. and they simply cant handle it! The social forum feed has issues, people complaining about huge spread (which is true) and not able to adjust stop loss (set by etoro to -100%) or close trades (left on pending)

Also more and more members are reporting issues with deposits and withdrawls, some reposrt deposits do not appear in their accounts and withdrawl requests are left on pending or disapear completely, leaving their customers in limbo...

But at the other hand Etoro has provided us with the information this might be happening upfront, by sending emails and posts on the Etoro feed.

The good news is:

I made some good profits trading Crypto currency with them and witdraw tripple the ammount that I deposited last summer using Paypal, and was in my paypal account within 2 days! (very good!) This was after the Ethereum bull run May 2017 to July 2017! Leaving my initial deposit in my account to trade more (so in fact my account quadroupled!!).

So I do not think Etoro is a scam, not at all, but they do suffer from growing pains and the huge volatility that crypto trading comes with.. So I do understand this can cause some problems.. and the huge influx of thousands of new members has its effect on the Etoro website as well, so it starts to squeek now and then..

But they promissed to scale up and problems will be solved in due time... But they really should get their act together within a few weeks (I would say the first month of 2018) to remain the trusted forex broker they have been since 2007. Otherwise I think many traders will bag up their funds and run! (some already do!)

So therefore benefit of the daubt, 3 stars!

A reaction from Etoro's FPA account manager on what we can expect the next few weeks, would be appreciated!
Unsatisfied user,
Dec 10, 2017,

No withdrawal & No Customer Support

Trying to withdraw money on a verified account. It's been days and they haven't paid it out. I've been trying to reach out to their customer service, I opened a ticket, its been days without answer or update or anything, they have no phone to call and their live chat is down/not working. All I get is a facade keeping my money.
It feels extremely sketchy, I am definitely never using it again.
G, France,
Nov 21, 2017,

Pretty interface but suspect account access problems.

eToro has a very shiny and pretty interface and their Research and Social aspects with Virtual practice account allow new traders to dip their toes into the muddy waters of financial trading -

However... eToro customer service is non existent. A recent problem of mine was only addressed once a Post thread I created began to receive lots of comments from people with similar problems. The customer service answer? File a ticket with Customer Support. I'm still waiting for a reply.

I noticed a sharp increase of problems just after the huge $OIL price dump early November and since then whenever US markets open eToro seems to be very inaccessible - people lose access to their accounts during market volatility so that eToro can harvest Stop-Losses and traders are prevented from opening or editing or even closing new trades.

Today my $GOLD position surpassed Take-Profit settings just after US markets opened except the TP did not trigger and as I write this 8 hours later - YES, 8 HOURS LATER! - I am still unable to edit or close my position but I'm sure once $GOLD drops the Stop-Loss will trigger.

I still wait for their answer.