seanoh Reviews

Review for

Ireland, Ireland,
Jun 25, 2019,
Registered user

Duplitrade "Glitch" and Lack of Customer Service

Service use: Live

Length of use: 0-3 Months

Duplitrade reported a "glitch" in their system over a week ago which resulted in 123 trades (opened and closed) on my account in a 25 minute period.

I was told by my account manager Johnny that my account would be credited with the loss by last Wednesday 19th June. When this hadn't happened I emailed Johnny again. He replied washing his hands of the problem and said I would need to contact their support.

I have emailed them and copied Johnny three times but still no response.

The lack of customer service and communication re this problem is as concerning as the problem itself.

I am part of an investment forum where many others are in a similar situation to myself
  1 trader has found this review helpful