Ava trade is the most pathetic brokerage trading platform i have ever used.
just lost 100 euros on it and do not know how. I tried to send several emails to customer service but no reply and the call is going on hold for hours.
I am so frustrated and feeling so helpless :(
I will not recommend this broker to anyone in the world.
Reply by AvaTrade submitted Dec 18, 2017:
Thank you for contacting us.
We would like to inform you that AvaTrade have recently acquired an unprecedented number of new clients. As a result, we are currently experiencing a high volume of calls, chats and email requests. Therefore, our reply time during this period is greater than expected.
Providing you the best support possible is our priority; hence we are fervently working to process your request as soon as possible.
We sincerely apologise for any inconvenience this temporary delay may cause and appreciate your patience.