I deposited 500 CHF to Oanda on September 1st 2017. and still don't have the money in my Oanda account nor my bank account.
The deposit transaction doesn't show up in my funding history. Nevertheless, Oanda took money from my debit card. I contacted Oanda's frontdesk just a few hours after my (unsuccessful) deposit. This was their response:
"We have investigated this deposit concern. It appears the 500.00 CHF you tried to send, was using your EUR card profile, however the funds were to be sent to the CHF account. This action is not possible. You need to send CHF funds using a CHF profile, to the CHF account. Due to the exchange issue and your card profile being in EUR, the transfer did not succeed.
You will see the funds being held similar to a transaction. Also similar to a Hotel check in, when they take your card and just hold a certain amount on the card. The held funds will then be released in a few business days and returned to your card."
Fair enough, I thought. I talked to my bank, everything is clear with them, the payment went through. The money is within Oanda.
They said it would be resolved in a few business days. 17 days later, 11 business days later and I still don't have the money although I gave them all the information they needed day one.
I've been using Oanda for 3 years and never really had any problems. Might not seem like some huge amount, but 500 CHF is a lot of money in my country (EU), I worked for 3 months to save that amount.
I found people who had similar experiences, some of them waited for months. That's the time I simply don't have. If anyone reading this had the same experience or could help me out, I'd be most grateful.
Kind Regards,
Anton
The deposit transaction doesn't show up in my funding history. Nevertheless, Oanda took money from my debit card. I contacted Oanda's frontdesk just a few hours after my (unsuccessful) deposit. This was their response:
"We have investigated this deposit concern. It appears the 500.00 CHF you tried to send, was using your EUR card profile, however the funds were to be sent to the CHF account. This action is not possible. You need to send CHF funds using a CHF profile, to the CHF account. Due to the exchange issue and your card profile being in EUR, the transfer did not succeed.
You will see the funds being held similar to a transaction. Also similar to a Hotel check in, when they take your card and just hold a certain amount on the card. The held funds will then be released in a few business days and returned to your card."
Fair enough, I thought. I talked to my bank, everything is clear with them, the payment went through. The money is within Oanda.
They said it would be resolved in a few business days. 17 days later, 11 business days later and I still don't have the money although I gave them all the information they needed day one.
I've been using Oanda for 3 years and never really had any problems. Might not seem like some huge amount, but 500 CHF is a lot of money in my country (EU), I worked for 3 months to save that amount.
I found people who had similar experiences, some of them waited for months. That's the time I simply don't have. If anyone reading this had the same experience or could help me out, I'd be most grateful.
Kind Regards,
Anton