And here is a summary of a chat with one of ACFX's reps:
System 9:38:00 PM
Topic: FPA
A representative will be connected, please be patient.
ACFX Support enters the chatroom.
ACFX Support 9:38:38 PM
Hello Yaniv, my name is ACFX Support, how may I help you?
Yaniv 9:38:58 PM
Hi My Account number is 21663
ACFX Support 9:41:26 PM
ok
Yaniv 9:43:19 PM
Can you update me regarding my withdrawal request?
ACFX Support 9:43:52 PM
I see that your request are in process
Yaniv 9:44:18 PM
What does it mean, it is in process for the last three weeks, when I'm going to receive the money?
ACFX Support 9:46:54 PM
Your account manager will check tomorrow morning
Yaniv 9:49:01 PM
Why? I email my account manager Rejni through
support@acfx.com a lot of times during the last two weeks, I also talked to her on the phone or tried to reach her by the phone but never receive a straight answer why you denying my request?
I left he a message yesterday and the day before and been told that she will call me back and she never did?
ACFX Support 9:49:55 PM
we are not deny your request
you will receive funds as soon as possible
Yaniv 9:51:13 PM
Please provide a due date and explanation why I didn't receive it already?
ACFX Support 9:53:19 PM
I can't check now because Accounting is out of office, they finish with work for today
Yaniv 9:53:55 PM
That exactly what I have been told for the last two weeks, did you receive my emails? why you never answer to my emails?
ACFX Support 9:54:32 PM
we received your emails
I will send your request to your account manager and Accounting
Yaniv 9:55:23 PM
So why you never replay to my emails?
ACFX Support 9:56:16 PM
Sir I will send your compliance to your account manager and accounting
Yaniv 9:56:33 PM
Can you copy me on the email you send them?
ACFX Support 9:57:22 PM
I will send your chat with me
Yaniv 9:57:55 PM
? can you cc me on the email that you're sending to my account manager and accounting ?
ACFX Support 9:58:14 PM
no
Yaniv 9:58:18 PM
why?!
ACFX Support 9:59:12 PM
Sir, you can send compliance to accounting and to your account manager also
I will copy and send this chat to them
Yaniv 10:00:01 PM
That what I already did many times for the last two weeks and you just admitted that YOU RECEIVED those email!!!
Can you send me a confirmation email that my request is in process and an approximate of the time it will take?
ACFX Support 10:01:48 PM
accounting can send conformation email that your withdrawal request are in process and they or your account manager can tell you when will you receive funds,
Yaniv 10:02:12 PM
When are they going to email/call me?
ACFX Support 10:02:29 PM
Tomorrow
Yaniv 10:02:55 PM
ok, I'm waiting now to see an email from you as confirmation, please send it now.
ACFX Support 10:04:18 PM
accounting can send conformation email that your withdrawal request are in process , accounting finish with work for today, they start with work tomorrow morning at 9 am GMT+1
Yaniv 10:04:44 PM
you said that you will send them an email and will copy me so please do it now.
I'm waiting...
ACFX Support 10:05:27 PM
I will send them a email with our chat
Yaniv 10:05:37 PM
please do.
please look into the link below.
https://www.forexpeacearmy.com/fore...request-more-than-three-weeks.html#post164798
ACFX Support 10:07:00 PM
Sir, you made withdrawal request before two weeks not three weeks
and also was a two day holiday
please be patient
Yaniv 10:08:39 PM
As you continuously ignorance, I applied a complain at the FPA, and since you're not willing to email me a confirmation, I'll add this chat to the complain as an evidence. I give you exactly 24 hours to send me the money.