Kate_Chile
Recruit
- Messages
- 2
I just sent an email which I will copy here and I told him a representative should come to this board and address my complaints. Let's see what happens. The email goes as follows:
"I am extremely upset with your company. On January 4th I requested a withdrawal for the total amount left in my account. That was refused and instead your company approved a withdrawal of 3,404.57 US dollars. I sent my banking details and the money was supposedly sent on January 18th, but it has not arrived to this date. My complaint is about the following issues:
1. I should have received the total amount left in my account. My then broker, Justin Webb, always assured me that what was being lost in his trading sessions was the bonus first and then my money. Therefore if I deposited 10,000 US dollars and he gave me a bonus of 10,000 US dollars and the balance in my account was almost 7,000 US dollars, then all that money belongs to me as he said many times (I have skype transcripts) that the bonus was being lost first and then my money. Of course he always promised we were going to bounce back and that his next signal would be ITM. That's my next complaint.
2. Your trading agents all seem to be crooks. I have come to the conclusion that the objective of your company is for people to lose their money and their agents intentionally ill-advise clients in order to make their money dissappear. I have been reading all the complaints about your company at "Forex Peace Army" and it's terrible. This ties in with my next complaint.
3. You are not allowed to tie people's money to your bonus according to CySec regulations, yet I was told the exact opposite and I wasn't allowed to get my money back for a long time.
4. When you finally allowed me to make a withdrawal, you didn't send any money. It's been several weeks since you allegedly sent my money and last time I asked in a chat, a representative said it could take up to a month for the money to arrive even though the wire was already sent. My bank tells me this is not possible and when I sent you the money it didn't take up to a month to get to you, did it?
What I want is a response regarding all my complaints. I also need a Complaint Reference Number as I am writing to CySec to complain about this company's malpraxis. As of January 1st, 2016 you are to provide me with a complaint reference number and your official stance on this matter. I also want the original balance in my account, which was 6975.50 US dollars. This money belongs to me. Broker Justin Webb assured me many times the bonus was being lost first and then my money. Not my problem if this was a lie that he fed me. He is/was your broker and, therefore, your representative. I plan to include this is in my complaint to CySec.
I expect nothing for your company, and if I don't receive at least the Complaint Reference Number I will still contact CySec and use this email as proof that you are refusing to provide one. I will also complaint about your company to econsumer.gov. I am also starting a thread at Forex Peace Army. I suggest you send representative."
I am not happy that CySec is requesting this Complaint Reference Number to process complaints because companies can just delay providing one for ages. I have been asking for it for a week now. Let's see what happens.
"I am extremely upset with your company. On January 4th I requested a withdrawal for the total amount left in my account. That was refused and instead your company approved a withdrawal of 3,404.57 US dollars. I sent my banking details and the money was supposedly sent on January 18th, but it has not arrived to this date. My complaint is about the following issues:
1. I should have received the total amount left in my account. My then broker, Justin Webb, always assured me that what was being lost in his trading sessions was the bonus first and then my money. Therefore if I deposited 10,000 US dollars and he gave me a bonus of 10,000 US dollars and the balance in my account was almost 7,000 US dollars, then all that money belongs to me as he said many times (I have skype transcripts) that the bonus was being lost first and then my money. Of course he always promised we were going to bounce back and that his next signal would be ITM. That's my next complaint.
2. Your trading agents all seem to be crooks. I have come to the conclusion that the objective of your company is for people to lose their money and their agents intentionally ill-advise clients in order to make their money dissappear. I have been reading all the complaints about your company at "Forex Peace Army" and it's terrible. This ties in with my next complaint.
3. You are not allowed to tie people's money to your bonus according to CySec regulations, yet I was told the exact opposite and I wasn't allowed to get my money back for a long time.
4. When you finally allowed me to make a withdrawal, you didn't send any money. It's been several weeks since you allegedly sent my money and last time I asked in a chat, a representative said it could take up to a month for the money to arrive even though the wire was already sent. My bank tells me this is not possible and when I sent you the money it didn't take up to a month to get to you, did it?
What I want is a response regarding all my complaints. I also need a Complaint Reference Number as I am writing to CySec to complain about this company's malpraxis. As of January 1st, 2016 you are to provide me with a complaint reference number and your official stance on this matter. I also want the original balance in my account, which was 6975.50 US dollars. This money belongs to me. Broker Justin Webb assured me many times the bonus was being lost first and then my money. Not my problem if this was a lie that he fed me. He is/was your broker and, therefore, your representative. I plan to include this is in my complaint to CySec.
I expect nothing for your company, and if I don't receive at least the Complaint Reference Number I will still contact CySec and use this email as proof that you are refusing to provide one. I will also complaint about your company to econsumer.gov. I am also starting a thread at Forex Peace Army. I suggest you send representative."
I am not happy that CySec is requesting this Complaint Reference Number to process complaints because companies can just delay providing one for ages. I have been asking for it for a week now. Let's see what happens.