Hello Forum Members,
I will reply to the above complaints accordingly.
My name is Jack Caine and I am the VP of Customer Relations at Banc De Binary. You may reach me at any time either by LiveChat, Skype, Email, Phone, ICQ, MSN, or Gchat. All of details can be found on the
Banc De Binary - Binary Options | Binary Options Trading contact list. In case of an emergency, my personal mobile number is: +1-646-291-8934.
In regards to the above complaints -
Prema: You were provided a demo account. You did deposit any funds at any time into your Banc De Binary account. If at any point you were given or deposited funds into Banc De Binary, please inform me at once so that I may refund your hard earned money.
Regarding the rates: Our rates are not "our rates" nor are they controlled by us in any many. They are streamed 100% by Reuters Eikon. If you feel there is a discretion in the rate of the trade, you may request an official Reuters Chart screen shot. It will be sent right over by email. In your case, you were trading on a demo account. Unfortunately we cannot provide such services for a demo account.
Your chat with customer service seems to be tampered with. I have pulled up your last chat and there seem to be certain parts missing. I would ask that before you post company chats in the future that you post the COMPLETE chat and not the convenient parts for your claim. Please remember that every post on this site can cause tremendous damage to our reputation.
If you have further questions or problems - we are here 24/7. As always.
D Hondo: I actually have a lot of questions to help me solve your issues.
1. Were you given a trading bonus without signing the bonus terms and conditions?
2. Who was your personal broker?
3. What flaws did you find in our system?
4. Did anyone at Banc De Binary claim to be licensed by any financial governing body within the US?
5. Our address is 40 Wall Street, NY. 28th Floor. The office is always open, but does not accept walk ins. That is not our only office, as we have 3 more. Turkey, Luxembourg, Tel Aviv. Would YOU (not your friend) like a meeting at the NY office? and if so, for what purpose? Also, may I please request the name of the building manager that called us a "scam"? Funny enough our building does not have a manager that I know of.
6. Were you denied a withdrawal? And if so, do you have paperwork or an email sent by accounting showing the cancellation of your withdrawal? Its a system automatic.
Please answer these questions for me ASAP so I solve all of your problems.
Forum members: Banc De Binary is a respected institution. We do not hide behind behind a website. Everything is 100% transparent and clear. On the website you can find:
1. A full list of BDB managers, brokers, and board of directors.
2. The list includes phone numbers, emails, and more.
3. We are in the office 24/7 to solve every little issue you might have. You can contact in many many different ways. MOST METHODS ARE 100% FREE ON YOUR END.
4. If all else fails and the office burned down (all 3 of them), I got hit by a car, and our brokers took a gathered vacation - HERE IS THE CEO'S (OREN LAURENT) PERSONAL MOBILE NUMBER: +1-212-796-6912.
If there is anything I can provide to show you how transparent we are, please ask. Because if there is anything we are NOT, its a scam!
Thank You In Advance,
Jack Caine
VP of Customer Relations
Banc De Binary
jack@bbinary.com